Lead Store Advisor, Osaka

This role is a core part of On's Direct-to-Consumer (DTC) Store Retail team in the new store opening in Osaka. The role holder delivers exceptional customer service to every customer while embodying On's core values and passion for movement. The store is the hallmark of the On brand, and the team continually finds unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

• Lead and communicate through On's values and brand philosophy in team and customer interactions.
• Provide exceptional customer service by responding to customer inquiries, listening to their needs, creating solutions, and improving engagement with On's product.
• Own one area in store (e.g. Back of house, Product, Team Experience, Community), implement strategy, follow up on execution, and drive team involvement for the success of this pillar.
• Handle foundational cash handling and standardized operating procedures, including all cash transactions, opening and closing of tills, point of sale systems, opening and closing store procedures, and ensuring loss and prevention standards are followed.
• Maintain in-depth knowledge of technical product information and stay up to date with On's global activities and projects (e.g. sustainability efforts, Athlete stories).
• Teach and train the team to ensure an excellent standard of all technical product knowledge.
• Contribute and streamline feedback to continuously improve store processes, customer engagement, and team happiness in line with the company culture of radical candor.
• Maintain the visual standards in the store to deliver a premium experience and optimise sell-through strategy.
• Lead and maintain exceptional stock room strategy and inventory management standards.

• 3+ years of experience within a retail work environment.
• 1+ year of experience in a supervisory role.
• Strong communication, hospitality, and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Eye for maintaining outstanding store condition and visual merchandising standards.
• Ability to maintain outstanding stock room conditions and inventory management standards.

• A background in the Running, Fashion, or Sports Industry is preferred but not a must.
• Experience with Microsoft Dynamics and/or other ERP (Enterprise Resource Planning system) is appreciated.

• New store opening in Osaka.

• Access to personal self-care for both physical and mental well-being.