Store Advisor, On Store Tokyo Cat Street

This role is a core part of On's Direct-to-Consumer (DTC) team and supports the launch and running of On's flagship store in the heart of Tokyo. The post holder delivers exceptional customer service to every customer while embodying On's core values and passion for movement. The flagship store is the hallmark of the On brand, and the team continually finds unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

• Continuously embody and communicate On's values and brand philosophy to internal and external customers
• Provide exceptional customer service, including greeting customers as they walk in, responding to inquiries and creating solutions by listening to their needs and improving engagement with the product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects, such as sustainability efforts and Athlete stories
• Provide input and ideas on merchandising and engaging events or community activities for the store
• Contribute feedback to store leadership to continuously improve store processes and customer service levels
• Help maintain the visual standards in the store to deliver a premium experience to customers
• Assist with inventory management, placing new product orders and fill-in orders
• Carry out other duties as needed

• 2+ years of experience within a retail work environment
• Strong communication and interpersonal skills, with fluency in Japanese
• Ability to take initiative, learn quickly and work both independently and as part of a team
• Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals
• An eye for maintaining outstanding store condition and visual merchandising standards
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business

• A background in the running, fashion or sports industry is advantageous
• Ability to read, write and speak English or other languages fluently is a strong plus but not a core requirement

• A workplace centred around growth and progress
• An environment designed to give people the tools to develop holistically — to stay active, to learn, explore and innovate
• A supportive, team-oriented atmosphere
• Access to personal self-care for both physical and mental well-being, so each person is led by purpose