Store Leader, Osaka

This role is a core part of On's Direct-to-Consumer (DTC) team and carries responsibility for leading On Store in Japan. The postholder will help co-define store operation processes ahead of opening and support the Talent Team in hiring service-minded Sales Advisors. Once the store opens, they will be accountable for overall store performance, daily customer service, and all store-related operations, including inventory, IT systems, customer flows, internal team matters, and external partnerships such as community building.

• Embrace and communicate On's values and brand philosophy in team and customer interactions.
• Co-define store operation processes ahead of opening and oversee all store-related operations, including inventory, IT systems, customer flows, internal team responsibilities, and external partnerships.
• Support the Talent Team in hiring service-minded Sales Advisors, and hire and manage schedules for all store advisors, collaborating with the Talent team on talent administration and development, including payroll, onboarding, career progression, and recruiting.
• Establish and build external partnerships to boost community engagement.
• Create business drivers for store performance and monitor relevant store KPIs.
• Oversee inventory management and Back-of-House (BoH) processes for optimised stock levels, and Front-of-House (FoH) operations for exceptional customer service.
• Support the piloting, innovation, and implementation of new retail solutions.
• Execute product strategy and work closely with the sales planning and retail marketing teams to optimise the sales funnel and visual merchandising.
• Carry out ad hoc duties as needed.

• 6+ years of experience in a customer-focused setting, including 3 years of managerial responsibilities.
• A collaborative team player with strong interpersonal, hospitality, and communication skills.
• Experience creating interactive and meaningful experiences for customers and team members.
• An entrepreneurial spirit and exceptional organisational skills to proactively anticipate future store needs.
• Ability to read, write, and speak Japanese and English.
• Ability to work weekends, evenings, and holidays as needed.

• Operational retail experience in a premium, sports, tech, and/or fashion environment.

• On Store in Japan

• An environment centred around growth and progress.
• Tools to develop holistically, including opportunities to stay active, learn, explore, and innovate.
• A supportive, team-oriented atmosphere.
• Access to personal self-care for physical and mental well-being.
• A purpose-led environment.