Lead Store Advisor, On Flagship Store Tokyo Ginza

The Lead Store Advisor leverages leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence in an On retail store. The role supervises customer interactions, optimises inventory management, executes visual merchandising plans, and contributes innovative ideas to enhance store processes. It sits within On's fast-paced Direct-to-Consumer team and works closely with the store team, store leadership, and the global DTC Retail team to help revolutionise conventional retail and deliver the WOW to customers daily.

• Lead and communicate through On's values and brand philosophy in team and customer interactions.
• Provide exceptional customer service by responding to customer inquiries, listening to needs, creating solutions, and improving engagement with On products.
• Own one store area (e.g. back of house, product, team experience, community), implement strategy, follow up on execution, and drive team involvement for the pillar's success.
• Handle foundational cash handling and standard operating procedures, including cash transactions, opening and closing tills, point-of-sale systems, opening and closing store procedures, and loss prevention standards.
• Maintain in-depth knowledge of technical product information and stay up to date with On's global activities and projects, such as sustainability efforts and athlete stories.
• Teach and train the team to ensure an excellent standard of technical product knowledge.
• Contribute and streamline feedback to continuously improve store processes, customer engagement, and team happiness in line with the company culture of radical candor.
• Maintain visual standards in the store to deliver a premium experience and optimise sell-through strategy.
• Lead and maintain exceptional stock room strategy and inventory management standards.

• 3+ years of experience within a retail work environment.
• 1+ year in a supervisory role.
• Strong communication, hospitality, and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Eye for maintaining outstanding store condition and visual merchandising standards.
• Ability to maintain outstanding stock room conditions and inventory management standards.

• A background in the Running, Fashion or Sports Industry is preferred but not a must.
• Experience with Microsoft Dynamics and/or other ERP (Enterprise Resource Planning system) is appreciated.

• Access to personal self-care for both physical and mental well-being.