Store Advisor, Osaka

This role is part of On's Direct-to-Consumer (DTC) Retail team and supports the first On store in Osaka. The position focuses on delivering exceptional customer service, embodying On's values and brand philosophy, and creating a premium in-store experience. The role works closely with store leadership, the store team, the global network of On Flagship stores, and the global DTC Retail team to help revolutionise conventional retail and deliver the WOW to customers daily.

• Continuously embody and communicate On's values and brand philosophy to internal and external customers
• Provide exceptional customer service, including greeting customers as they walk in, responding to customer inquiries, and creating solutions for customers by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Provide input and ideas on merchandising and engaging events / community activities for the store
• Contribute feedback to store leadership to continuously improve store processes and customer service level
• Help maintain the visual standards in the store to deliver a premium experience to our customers
• Assist with inventory management, placing new product orders and fill-in orders
• Other duties as needed

• 2+ years of experience within a retail work environment
• Strong communication and interpersonal skills, fluent in Japanese
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals
• Eye for maintaining outstanding store condition and visual merchandising standards
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

• A background in the Running, Fashion or Sports Industry is advantageous
• Ability to read, write and speak English or other languages fluently is a strong plus but not a core requirement

• Flagship Store

• Environment centred around growth and progress
• Tools to develop holistically - to stay active, to learn, explore and innovate
• Supportive, team-oriented atmosphere
• Access to personal self-care for both physical and mental wellbeing
• Each person is led by purpose