Associate Store Leader, Harajuku Cat Street

This role is a core part of On's Direct-to-Consumer (DTC) team, co-leading the community store in the heart of Osaka. The postholder is responsible for the store's overall performance and for delivering exceptional customer service every day. They oversee all store-related operations, from inventory management and IT systems to customer flows and product training, alongside internal team responsibilities.

• Continuously embody and communicate On's values and brand philosophy to internal and external customers
• Act as the in-store troubleshooting expert for On's store systems, such as the POS
• Support staff planning and the recruiting of Store Advisors to build and develop a motivated store team
• Oversee inventory management and Back-of-House processes to optimise stock levels and inbound and outbound product flow requirements
• Provide input and feedback to the Merchandise and sales planning team for replenishment and product assortment planning
• Oversee Front-of-House operations and service level to ensure exceptional service is provided to each and every customer
• Support the implementation of ongoing learning and development programmes for the store team, including on-the-job coaching and training as needed
• Offer direct feedback and support to Store Advisors and provide input for performance reviews for Store Associates
• Create an inclusive workplace culture by treating all employees and customers with respect
• Support monitoring of store key performance indicators to track the healthiness of business operations

• 5+ years of experience in a retail setting
• 2+ years in a management role at a customer-focused, operationally excellent retailer
• Ability to confidently lead a team, oversee operations, sell product and drive financial performance
• Inventory management experience
• An entrepreneurial spirit who expects the unexpected
• Exceptional organisational skills and the aptitude to proactively anticipate future store needs
• Ability to read, write and speak business-level English

• A background in the Running Industry

• An environment designed to give people the tools to develop holistically — to stay active, to learn, explore and innovate
• A supportive, team-oriented atmosphere
• Access to personal self-care for both physical and mental well-being