Store Advisor, Newbury Street

Serves as a brand ambassador and primary creator of a premium, individualised fan experience in-store. It involves mastering the Cloud CX Premium service model and applying a detail-oriented approach to make every guest feel genuinely welcomed. Reporting to the Store Leader within the Retail team, the role supports the retail function by delivering service with authenticity and excellence.

• Execute the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals.
• Provide personalised product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail.
• Maintain premium visual standards and accurate inventory management to reflect On's global positioning.
• Support On's unique market position through community engagement.
• Collaborate with the team and ensure clear communication to start and finish every shift together.

• Master the Cloud CX philosophy to deliver a premium, individualised fan experience.
• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority.
• A growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes.
• High reliability and accountability, with a record of consistent performance and strict adherence to retail standard operating procedures.
• Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions.
• A meticulous eye for detail, recognising that premium retail success is found in the quality of execution and personal presentation.
• Ability to work night shifts, weekends and some holidays.
• Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• In-store retail environment.

• Typical cash compensation range is $18.75/hr - $20.67/hr plus a quarterly bonus based on store performance.

• Competitive benefits package including medical, dental, and vision benefits for full-time team members.
• Industry leading employee discount.
• Competitive 401k program.
• 15 days of accrued Vacation Time Off.
• Store closure on Christmas Day and New Year.
• A plethora of product perks.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.