Associate Store Leader, Harajuku Cat Street

This role is a core part of On's Direct-to-Consumer (DTC) team and involves co-leading On's flagship community store in the heart of Tokyo. The postholder is responsible for the store's overall performance and for delivering exceptional customer service every day. They oversee all store-related operations, from inventory management and IT systems to customer flows and product training, as well as internal team responsibilities.

• Continuously embody and communicate On's values and brand philosophy to internal and external customers
• Act as the in-store troubleshooting expert for On's store systems (e.g. POS)
• Support staff planning and recruiting of Store Advisors to build and develop a motivated store team
• Oversee inventory management and BoH (Back-of-House) processes for optimised stock levels as well as inbound and outbound product flow requirements
• Provide input and feedback to the Merchandise and sales planning team for replenishment and product assortment planning
• Oversee FoH (Front-of-House) operations and service levels to ensure exceptional service is provided to every customer
• Support the implementation of ongoing learning and development programmes for the store team and provide on-the-job coaching or training as needed
• Continually offer direct feedback and support to Store Advisors and provide input for performance reviews of Store Associates
• Create an inclusive workplace culture by treating all employees and customers with respect
• Support monitoring of store key performance indicators to track the healthiness of business operations

• 5+ years of experience in a retail setting; 2+ years in a management role at a customer-focused, operationally excellent retailer
• Ability to confidently lead a team, oversee operations, sell product and drive financial performance
• Inventory management experience
• Entrepreneurial spirit and ability to expect the unexpected
• Exceptional organisational skills and aptitude to proactively anticipate future store needs
• Ability to read, write and speak business-level English

• Background in the Running Industry (preferred but not required)

• In-store role at On's flagship community store in Tokyo.

• Environment centred around growth and progress
• Tools to develop holistically, including opportunities to stay active, learn, explore and innovate
• Supportive, team-oriented atmosphere
• Access to personal self-care for both physical and mental well-being
• Culture where each person is led by purpose