Lead Store Advisor, Newbury Street

Elevates team performance and floor execution through functional expertise and peer coaching. Reporting to the Store Leader, the position supports the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence. The role models premium standards and operational precision so that the brand's high-performance culture is felt in every fan interaction.

• Orchestrate floor flow as an expert role model for the 5 Steps of Service.
• Empower Advisors to master the Cloud CX framework and deliver a premium experience that drives brand loyalty.
• Drive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People.
• Maintain meticulous standards across the store.
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalised solutions.
• Safeguard elevated service standards and fan relationships.
• Guide and motivate the team through impactful coaching and balanced feedback.
• Foster a culture of shared accountability.
• Ensure every detail reflects the brand's premium global positioning.

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.
• Demonstrated ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals.
• Deep understanding of service excellence and ability to analyse information to solve problems and handle planned changes effectively.
• Emotional intelligence, including awareness of strengths and openness and curiosity when approaching unfamiliar topics.
• Keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries.

• Retail store environment.

• Typical cash compensation range for this position is $25.96/hr - $28.85/hr plus a quarterly bonus based on store performance.
• Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental, and vision benefits for full-time team members.
• Industry leading employee discount.
• Competitive 401k program.
• 15 days of accrued Vacation Time Off.
• Store closure on Christmas Day and New Year.
• Plethora of product perks.

values authenticity, collaboration, and a relentless drive for excellence.