Senior Account Manager, Events & Hospitality

This role involves leading the day-to-day management and delivery of the client's executive hospitality programmes, and establish account management and client servicing best practices, such as status calls, rights trackers and budget reports.

• Lead the day-to-day management and delivery of the client's executive hospitality programmes.
• Establish account management and client servicing best practices, such as status calls, rights trackers and budget reports.
• Work closely with the Senior Account Director to shape and innovate the hospitality strategy and direction.
• Manage the client's Formula 1 hospitality and guest experience programmes at track and away from track, from planning through to execution.
• Manage hospitality programmes for other sports, including golf and football, at the client's request.
• Travel internationally to deliver in-market guest programmes, including hosting and managing senior executive level guest logistics as required.
• Manage budgets and billing for activation and supplier costs.

• Agency or in-house experience.
• Good knowledge and understanding of how executive programmes are curated.
• Experience managing complex, international guest programmes on behalf of brands or groups.
• A deep understanding of the process, requirements and expectations involved in managing a premium hospitality experience at global sporting events.
• Experience overseeing and managing a brand's global hospitality campaign, from pre-event planning and supplier engagements to ticket management and on-the-ground logistics.
• Ability to speak confidently to the day-to-day operations of running an account, demonstrate project management capabilities and share a point of view on client servicing best practice.
• Team player with the ability to work autonomously.
• A calm, organised and detail-oriented approach, with the ability to think proactively and find solutions when under pressure.
• Strong interpersonal skills and best-in-class client servicing, account handling and project management.
• Confident presentation skills, both verbal and written, with strong attention to detail.
• Ability to manage intricate operations both from the office and remotely whilst out in the field.
• An enthusiastic, organised and outgoing leader who loves to collaborate, innovate and build relationships with stakeholders at all levels.

• Experience in Formula 1.
• Experience liaising with global markets.
• Experience of line management.

Creative Artists Agency (CAA) is a leading entertainment and sports agency, with global expertise in film, television, music, theatre, sports, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand marketing and licensing, executive search, games, and philanthropy, among other areas. Within CAA Brand Consulting, more than 250 specialists work with over 40 leading brands, with a vision to be the strategic partner for brands in helping them solve their biggest challenges; in London, clients include Salesforce, Stripe, Etihad, Indeed and Volvo.