Venues & Hospitality
Sales & Event Manager - Excel London
Mid Level
London, United Kingdom
in office
Full time
Job description
About the Role
The Sales & Event Manager is responsible for managing client relationships from initial enquiry through to event delivery, selling and maximising catering opportunities, and planning and delivering exceptional catering experiences for a wide range of events. The role works closely with operational teams to ensure seamless event delivery and requires a presence at key live events to support clients and resolve issues. It also involves creating accurate proposals, quotes and event documentation, maintaining sales forecasts and client records, and identifying new opportunities to improve the client experience and grow the business.
Key Responsibilities
- Sell and maximise catering opportunities through upselling and cross-selling.
- Maintain accurate sales forecasts, client records and financial information.
- Identify new opportunities and contribute ideas that improve the client experience and grow the business.
Required Experience & Qualifications
- A confident, organised and commercially minded individual with a passion for events and exceptional customer service, who is a strong communicator, thrives under pressure and brings a proactive, can-do attitude.
- GCSEs (or equivalent) in English and Maths.
- Experience in sales, events, hospitality or catering.
- Strong IT skills, including Microsoft Excel, Word and email.
- Excellent written and verbal communication skills, with the confidence to communicate at all levels.
- Strong organisational skills and excellent attention to detail.
- Commercial awareness, with an understanding of sales, costs, profitability and opportunities to upsell.
- Excellent customer service and relationship-building skills, with the ability to work with a wide range of people.
- Confident, enthusiastic and self-motivated, with a willingness to learn and a proactive, can-do attitude.
- Calm and solutions-focused under pressure, with the ability to meet strict deadlines and manage changing priorities.
- Passion for quality and great service, with a creative approach and flexibility to work event-driven hours, including evenings and weekends.
Preferred Skills
- Hospitality or catering qualification is desirable.
- Database and PowerPoint skills are desirable.
Salary
- Competitive salary with bonus and full company benefits.
Benefits & Perks
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare and wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave
- 2 days' additional leave after returning from maternity leave
- Day off for your baby's first birthday
- Enhanced family leave.
- Perks and discounts: Shopping, entertainment, and travel discounts
- 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
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