Sales Account Manager | QEII

The Sales Account Manager is responsible for selling QEII Centre facilities to the corporate and agency market, achieving room hire and catering spend revenue targets. The role involves researching clients and events, following up enquiries, and maintaining high levels of client satisfaction. The QEII Centre is the largest dedicated conference and exhibition space in Central London, and the role sits within the Sales/Marketing department, reporting to the Head of Sales.

• Act as an ambassador for QEII Taste within the commercial team, maintaining knowledge of catering options and building effective relationships with the Taste team.
• Employ sales and account management skills to achieve targeted room hire revenue and catering spend from core conference and meetings and non-core events such as dinners, fashion shows, and product launches.
• Serve as first point of contact for client enquiries, handling them professionally and efficiently in line with BDRC guidelines, capturing information accurately on the CRM system, and following up all enquiries within required time frames.
• Prepare bespoke proposals that meet client objectives and briefs, and conduct engaging show rounds selling the full range of services including catering and AV.
• Negotiate within defined parameters to gain client confirmation, prepare contracts and necessary event paperwork, and arrange and attend handover meetings to pass clients to the operational team.
• Ensure contracted client events are handed over to Event Management and Operational teams with comprehensive analysis of client needs, objectives, and potential secondary sales opportunities.
• Undertake proactive research and activity to gain new clients, expand and maintain an accurate UK client database, and represent the QEII Centre at tradeshows and conferences, following up all leads within agreed time-scales.
• Advise the Head of Sales on client feedback relating to product content, pricing, and Centre performance, and participate in sales team and management workshops, business management and planning forums.
• Maintain accurate records of all client contacts and CRM systems, actively upsell each event to maximise profitability and sales, and forecast projected sales for each event, updating regularly for weekly forecast meetings.
• Oversee inbox management, ensuring all enquiries receive a timely and professional response within established service standards, typically within 24 hours.
• Support the Head of Sales in optimising diary and schedule management, aligning with demand patterns and departmental priorities, promote transparent dialogue with management, and lead through example in applying new policies.
• Act as Departmental Trainer, leading onboarding and training of new team members, and cover for the Head of Sales during absences, maintaining operational oversight and team performance.
• Act as Venue Healthcare Champion, overseeing compliance, training, and best-practice implementation for venue healthcare standards.
• Manage the Cvent platform, including system oversight, optimisation, and user assistance, and support the Head of Sales by managing additional requests and undertaking any reasonable duties as specified by the Head of Sales or Director of Sales & Marketing.

• Self-motivated.
• Proven experience in a similar Sales role.
• Self-confident, approachable individual who can prioritise, with excellent organisation and time management skills.
• Excellent written and verbal communication skills.
• Computer literate with knowledge of CRM systems.
• Strong communication and interpersonal skills.
• Positive attitude to Health & Safety in carrying out personal responsibilities and co-operation with Health & Safety/local rules/codes of practice relating to Health & Safety matters.
• Enthusiastic with an eye for customer service and a passion for building customer relationships.

• Sales/Marketing department

• Competitive salary with bonus and full company benefits.

• 23 days' annual leave plus bank holidays, birthday off, and holiday purchase scheme.
• Healthcare and wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: enhanced maternity, paternity, and adoption leave; 2 days' additional leave after returning from maternity leave; day off for baby's first birthday; enhanced family leave.
• Perks and discounts: shopping, entertainment, and travel discounts; 20% off Nuffield Health and 10% off PureGym memberships.
• Financial wellbeing: pension scheme, life assurance, preferred rates on salary finance products.
• Development opportunities: professional subscriptions, ongoing training, and structured career pathways.
• Meals on duty included.