Customer Success Manager II (Temporary Contract)

Hudl is seeking a Customer Success Manager on a temporary contract covering parental leave, expected to run until the end of May 2027. The role manages a portfolio of Enterprise Business clients adjacent to the sports industry, including media companies, brands, consultancies and analytics firms within a designated territory. The Customer Success Manager works to ensure organisations gain maximum benefit and higher ROI from their subscription, adopting, consuming and renewing or expanding across additional data solutions such as API products.

• Manage a portfolio of Enterprise Business clients adjacent to the sports industry, including media companies, brands, consultancies and analytics firms within a designated territory.
• Ensure organisations gain maximum benefit and higher ROI from their subscription.
• Drive adoption, consumption, renewal and expansion across additional data solutions such as varying API products.
• Develop strong customer relationships and maximise satisfaction across a group of accounts to become a trusted partner.
• Support all aspects of account management, including product demonstrations, customer education and engagement activities.
• Carry out commercial activities associated with a Customer Success Manager position.
• Work towards quarterly and yearly renewal targets.
• Run business reviews and kick-off call meetings to understand client adoption and consumption levels.
• Identify opportunities for upselling additional services.
• Travel for on-site visits or events when necessary to accommodate client needs and sales.

• Excellent communication and presentation skills.
• Analytical mindset, comfortable reviewing adoption data and metrics that showcase user behaviour and engagement, and able to drive further uptake and adoption.
• Technology savvy, able to understand customer problems and how data and video solutions can help; not expected to build an API.
• Proactive with high activity levels, on top of reaching out to clients, and willing to go the extra mile to help customers.
• Empathetic, able to step into the customer's world and understand their problems to provide better solutions.
• Organised, with workflows and processes that help prioritise what is most important.
• Able to delegate, knowing what to take on personally and what can be sent to other areas within Hudl to best serve the customer.
• English is required.

• Background as a Customer Success Manager, ideally in a sports or tech company, focused on adoption, consumption, retention and expansion.
• Sports technology savvy, with understanding of Hudl products and ability to communicate their value to clients.
• Growth mindset with a can-do attitude and ability to think in solutions rather than problems.
• Previous sales experience and experience working with sales teams.
• Multilingual; any languages in addition to English are a plus.

• Barcelona Office.
• Applicants within commuting distance of the Barcelona Office are being considered.
• Expected to work from the office 3 days per week.

• Base salary range: €27.825—€46.375 EUR
• On-target earnings (OTE): €39.750—€66.250 EUR
• Typically, total compensation will fall within the middle of the OTE band.
• Compensation decisions are based on an individual's experience, skills and education in line with internal pay equity practices.
• Final compensation depends on performance against quotas outlined in the Individual Sales Plan (ISP) upon hire.

• Support for work-life harmony.
• Flexible vacation time above any required statutory leave.
• Company-wide holidays.
• Remote work options.
• Paid sabbatical every five years.
• Autonomy and trust from day one, with team support and agency to try new ideas.
• Resources and opportunities for professional development and career growth.
• Offices designed with employees in mind.
• Technology provided to do best work whether in the office or working remotely.
• Medical and retirement benefits for employees depending on location.
• Employee Assistance Program and employee resource groups to support mental health.

It describes itself as the team behind the team, supporting the lifelong impact sports can have, and helps teams from all over the world see their game differently.