Customer Success Manager II

Hudl is looking for a Customer Success Manager to join its team in Brazil and manage a portfolio of approximately 100 elite accounts across LATAM. The role focuses on ensuring customers get the most value and highest ROI from their subscriptions, with an emphasis on driving renewals and building long-term partnerships. The Customer Success Manager works closely with Engineering, Hardware, Support, Account Executives and Solution Consultants.

• Drive engagement and renewals by analysing customer metrics in Salesforce to identify growth opportunities.
• Conduct business reviews and negotiate renewals to hit aggressive retention and expansion targets.
• Partner with Engineering, Hardware and Support teams to resolve customer issues.
• Work with Account Executives and Solution Consultants to identify new revenue streams.
• Coordinate training with specialists to increase product adoption and ensure customers use Hudl to its full potential.
• Maintain an accurate forecast in Salesforce, tracking performance monthly and quarterly to ensure goals are met.

• Fluency in Portuguese, Spanish and English.
• Background in account and pipeline management.
• Experience in sales and volume.
• Comfort handling a high volume of clients without losing attention to detail.
• Ability to act as a consultative partner who takes the time to understand customer goals.
• Self-starter mindset with initiative to solve complex problems.
• Comfort using data to drive decisions.
• Ability to prioritise tasks across multiple software platforms to meet tight deadlines.
• Excellent presentation skills.
• Ability to deliver clear, direct and respectful feedback to internal stakeholders and elite customers.
• Willingness to travel and visit customers on-site, potentially as often as once a month.
• Total compensation typically falls within the middle of the OTE band.
• Compensation decisions are based on an individual's experience, skills and education in line with internal pay equity practices.
• Final compensation depends on performance against quotas outlined in the Individual Sales Plan (ISP) upon hire.

• SaaS and tech-savvy, with 3M+ experience in a client-facing role at a technology company.
• Current knowledge of the latest customer success trends.
• Familiarity with performance analysis workflows, particularly in soccer.
• Prior use of Hudl products or a deep understanding of the Hudl ecosystem.

• Base salary range: R$118.125—R$196.875 BRL.
• On-target earnings (OTE): R$168.750—R$281.250 BRL.

• Flexible vacation time above any required statutory leave.
• Company-wide holidays and timeout (meeting-free) days.
• Remote work options.
• Open, honest culture with trust from day one.
• Team support, ownership of work and agency to try new ideas.
• Professional development resources and opportunities to keep growing.
• Offices designed with employees in mind.
• Tech provided to do best work whether at the office or working remotely.
• Depending on location, medical and retirement benefits for employees.
• Employee Assistance Program and employee resource groups to support mental health.

The company describes itself as the team behind the team, supporting the lifelong impact sports can have and helping teams worldwide see their game differently.