Customer Success Team Lead

This leadership position drives strategic customer success initiatives across wholesale operations, acting as the primary liaison between the brand and key wholesale accounts in the Nordic market. It is responsible for maximising revenue growth, optimising Order-to-Cash (O2C) processes and developing high-performing teams while fostering strategic partnerships that support long-term business success. The role leads cross-functional customer success and customer service initiatives that position the brand as the preferred partner in the Nordic market, and it reports to the Head of Order to Cash North as part of the local Nordic Management team.

• Define and implement the local Customer Success vision in the Nordic market, fully aligned with company goals and with the commercial and operational strategies.
• Drive transformation from an operational to a revenue- and contribution-margin-oriented, customer-focused Customer Service culture.
• Translate company operational and commercial strategy into customer-specific value propositions.
• Lead, coach and develop the Customer Success team, unlocking performance, confidence and potential.
• Own team hiring, performance management, team engagement initiatives and strategic enablement.
• Collaborate cross-functionally with Commercial, Merchandising, Finance and logistics teams to advocate for the customer and increase operational efficiency.
• Develop and implement Standard Operating Procedures to increase local efficiency, strictly in line with O2C policies and guidelines.
• Investigate existing ways of working and challenge the status quo.
• Be part of the local Nordic Management team and build deep, multi-level relationships internally and externally to drive customer impact.
• Maintain regular face-to-face meetings with T1/T2 accounts to build and strengthen strategic partnerships.
• Act as the voice of the customer within the organisation, advocating for their needs and feedback.
• Analyse customer data and feedback to identify trends, risks and opportunities for improvement.

• University degree in Business Administration, Supply Chain Management or a similar field.
• 4–5 years of relevant work experience in customer success, account management or business development.
• Good command of written and spoken English.
• Proven track record in supply chain optimisation or logistics management, with a strong understanding of supply chain principles, logistics and operational efficiency.
• Proven track record in people management.
• Knowledge of relevant systems and applications.
• Strong strategic and analytical skills.
• Ability to work under pressure and tight deadlines.
• Advanced proficiency in MS Office (Outlook, Word, Excel and PowerPoint).
• Open-minded, constantly looking for new ways to achieve goals.
• A true team player who believes in the power of collaboration and mutual respect.
• Detail-orientated, thorough and with an excellent sense of judgement.
• A strong communicator who can leverage communication skills to build relationships.

• Work experience in the sporting goods industry or a similar field.
• Command of one or more Nordic languages (Finnish, Danish, Norwegian or Swedish).

• On-site at the Nordic ASICS Head Office for the Nordic market.

• A range of benefits and services that allow employees to experience the positive impact of movement every day.