Customer Success Manager II - NBA / WNBA

Joins the sales team with a focus on customer renewals for NBA and WNBA customers. It works with teams across the United States, directly with video coordinator staff and coaches within a territory, and collaborates with an Account Executive in the territory. The position looks after a portfolio of clients, providing maximum benefit to customers while ensuring a high ROI from their subscription.

• Manage customer renewals for NBA and WNBA customers within the assigned territory.
• Work directly with video coordinator staff and coaches across teams in the United States.
• Collaborate with an Account Executive in the territory.
• Look after a portfolio of clients, providing maximum benefit to customers and ensuring a high ROI from their subscription.
• Develop strong customer relationships and become a trusted partner, maximising satisfaction across a group of accounts.
• Support all aspects of account management, including demonstrating products, educating customers, and carrying out engagement and commercial activities.
• Work towards quarterly and yearly revenue and engagement targets.
• Run meetings to understand client needs and identify opportunities for upselling additional services.

• Experience working with video coordination staff and basketball coaches at the professional basketball sports level.
• Experience with Hudl products.
• Experience in a client-facing role.
• Mastery of Hudl's Pro Suite for basketball, with product and workflow expertise.
• Understanding of the rationale behind an elite basketball workflow and ability to drive Hudl's value across multiple departments within an elite organisation.
• Strong communication skills, with the ability to communicate easily with internal and external stakeholders and handle tough conversations.
• Strong time management skills, with the ability to balance multiple responsibilities including business reviews, product issues, workflow best practices and expansion opportunities.
• A growth mindset.

• Experience in a client-facing role at a technology company.
• Sales experience as an Account Executive or Customer Success Manager.
• Cross-functional experience collaborating with internal stakeholders in customer support, product and operations on customer feedback and challenges to address improvements that benefit the wider organisation.
• Coaching and/or athletics background.
• Solution-oriented ability to diagnose problems and find creative and effective solutions for customers.

• Candidates must be based in Lincoln or Omaha, NE.
• Requires three days per week in the Lincoln office.
• Time spent collaborating with other teammates in-office is an integral part of the work.

• Base salary range: $42,150–$60,600 USD.
• On-target earnings: $60,000–$91,000 USD.
• Typically, total compensation will fall within the middle of the OTE band.
• Final compensation depends on performance against quotas outlined in the Individual Sales Plan (ISP) upon hire.
• Compensation decisions are based on an individual's experience, skills and education in line with internal pay equity practices.

• Flexibility to support work-life harmony, including flexible vacation time and company-wide holidays.
• Paid sabbatical every five years.
• Open, honest culture with autonomy and trust from day one, with team support while owning work and having agency to try new ideas.
• Professional development resources and opportunities for career growth.
• Investment in offices and provision of tech stack and hardware whether working in the office or remotely.
• Medical plans tailored for the employee and family, including vision, dental and fertility benefits.
• Employee Assistance Programme (EAP) and Employee Resource Groups.
• 401(K) match up to 4% of employee contribution.

Hudl describes itself as the team behind the team, supporting the lifelong impact sports can have through lessons in teamwork and dedication, inspiring coaches, and opportunities to reach new heights.