Customer Success Manager II - Small College

This role joins Hudl's sales team with a focus on customer renewals at the NCAA Division II and Division III level. It works with schools and conferences across the United States, directly with coaches, athletic directors and commissioners within a territory, while collaborating with two Account Executives. The position looks after a portfolio of clients, providing maximum benefit to customers while ensuring the company a high ROI from their subscription.

• Develop strong customer relationships, maximising satisfaction across a group of accounts and becoming a trusted partner for customers.
• Be involved in all aspects of support and account management, including demonstrating products, educating customers and carrying out engagement and commercial activities.
• Work towards quarterly and yearly renewal and engagement targets.
• Run meetings to understand client needs and identify opportunities for upselling additional services.
• Work with schools and conferences across the United States, directly with coaches, athletic directors and commissioners within the assigned territory.
• Collaborate with two Account Executives.
• Look after a portfolio of clients, providing maximum benefit to customers while ensuring the company a high ROI from their subscription.

• Previous experience in a client-facing role.
• Experience working with coaches and buyers in the high school, collegiate and/or professional sports industry.
• Experience with Hudl products.
• Technology-savvy, with the ability to understand Hudl products and their market fit and effectively communicate their value to clients.
• Strong communication skills, with the ability to communicate with internal and external stakeholders and handle tough conversations.
• Strong time management skills, including balancing multiple responsibilities such as holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities.
• Growth mindset, with a willingness to keep improving rather than settle.

• Experience in a technology company.
• Experience with Salesforce and Salesloft to track customer touchpoints, run reports and identify usage trends.
• Cross-functional experience collaborating with internal stakeholders in customer support, product and operations on customer feedback and challenges to address improvements that benefit the wider organisation.
• Coaching and/or athletics background.
• Solution-oriented, with the ability to diagnose problems and find creative and effective solutions for customers.

• Open to candidates based in Lincoln or Omaha, NE.
• Requires three days in the Lincoln office per week.
• Time spent collaborating with other teammates in-office is an integral part of the work.

• Base salary range: $33,600–$56,700 USD.
• On-target earnings (OTE): $48,000–$81,000 USD.
• Typically, total compensation will fall within the middle of the OTE band.
• Compensation decisions are based on an individual's experience, skills and education in line with internal pay equity practices.
• Final compensation will depend on performance against quotas outlined in the Individual Sales Plan (ISP) upon hire.

• Flexible vacation time, company-wide holidays and more to support work-life harmony.
• Paid sabbatical every five years to unplug and recharge.
• Open, honest culture with autonomy and trust from day one; team support while owning work and having agency to try new ideas.
• Professional development resources and opportunities for career growth.
• Investment in offices and workspaces designed with employees in mind.
• Tech stack and hardware provided whether working at the office or remotely.
• Medical plans tailored for employees and families, including vision, dental and fertility benefits.
• EAP and Employee Resource Groups for mental and physical health support.
• 401(K) match up to 4% of employee contribution.

Hudl describes itself as the team behind the team, supporting the lifelong impact sports can have through lessons in teamwork and dedication, inspiring coaches, and opportunities to reach new heights.