Partner Hospitality Operations Specialist

Rugby World Cup Australia is seeking a Partner Hospitality Operations Specialist to support the delivery of the Men's Rugby World Cup 2027. Based in Sydney CBD and reporting to the Head of Hospitality & Premium Experiences, the role is instrumental in delivering hospitality experiences for partners, sponsors and key stakeholders throughout the tournament. The position sits at the centre of a broad stakeholder network, working closely with commercial partners, Rugby World Cup Experiences (RWCE), venue teams, suppliers and internal functional areas to coordinate hospitality operations from planning through to event delivery.

• Coordinate the delivery of partner hospitality programmes, ensuring contractual entitlements, premium experiences and partner requirements are executed successfully and within budget.
• Coordinate hospitality ticket inventories and allocations, maintaining accurate schedules, utilisation tracking and distribution timelines across assigned partner accounts.
• Administer guest registration processes, hospitality booking systems and guest communications, ensuring attendees receive accurate information and exceptional service.
• Prepare and maintain operational plans, guest manifests, seating allocations, reports, presentations and event documentation to support seamless programme delivery.
• Collaborate with RWCE, venue teams, suppliers and internal functional areas to coordinate hospitality operations, readiness activities and stakeholder requirements.
• Provide event-day and tournament-time support, acting as a key point of contact for partners and guests while proactively resolving operational issues and ensuring a world-class hospitality experience.

• Minimum two years' experience in hospitality, events, sport, tourism, corporate guest programmes or customer service environments, with proven experience coordinating guest services, hospitality operations or stakeholder programmes.
• Strong hospitality administration skills, including managing bookings, guest information, ticket allocations, accreditation requirements and operational documentation with a high level of accuracy.
• Excellent organisational and time management skills, with the ability to prioritise competing deadlines, manage multiple workstreams and deliver outcomes in a fast-paced environment.
• Strong stakeholder management and communication skills, with the ability to build effective relationships and provide professional support to partners, suppliers, venues and internal teams.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, with experience maintaining databases, allocation trackers, inventory schedules, reports and presentations.
• A proactive, solutions-focused and adaptable approach, with exceptional attention to detail, resilience under pressure and a commitment to delivering outstanding guest and stakeholder experiences.
• Flexibility to travel as required, and willingness to work outside standard business hours, including evenings and weekends, to support activities and tournament delivery.
• Ability to obtain unlimited working rights in Australia.

• Experience within major sporting events, premium hospitality environments, corporate hospitality programmes or sponsorship activations.

• Hybrid work model with four days per week in the office (Monday to Thursday), transitioning to full-time in the office as tournament delivery approaches.
• Modern Sydney CBD headquarters opposite Hyde Park, a short walk from Town Hall Station and surrounded by cafés, restaurants and public transport options.
• No relocation package is provided; applicants should be prepared to be based in the role location at their own expense.

• Fixed-term contract offering unique exposure to the delivery of a world-class sporting event.
• Weekly fresh fruit, wellbeing initiatives and regular Lunch & Learn sessions designed to support personal and professional growth.
• On-site showers, fresh towels and premium Dyson hair tools to help staff refresh and recharge during the day.
• Collaborative and social workplace culture with regular team events, celebrations and weekly catch-ups that recognise success and foster connection.
• Opportunity to play a key role in delivering the Men's Rugby World Cup 2027 and help create a lasting legacy for rugby in Australia.