Media, Broadcast & Content
Hospitality and Events Manager
Mid Level
London, United Kingdom
in office
Full time
Job description
About the Role
The Hospitality & Event Operations Manager supports the Relevent Football Partners Events & Hospitality team in delivering world-class commercial partner hospitality, with a primary focus on the UEFA Champions League (UCL) Final and support across the wider UEFA Men's Club Competitions (UMCC) Finals and other partner events. The role acts as the key link between UEFA stakeholders, Partners and their agencies, managing day-to-day liaison between Partners and the UEFA Hospitality Production team to ensure Partner Hospitality is delivered to the highest standard. Responsibilities span project management, partner documentation, supplier and agency management, and stakeholder engagement.
Key Responsibilities
- Act as the primary contact for the UEFA Hospitality Production team and commercial Partners on Partner Hospitality at the UCL Final, including the Champions Village, and other Relevent events.
- Lead project documentation, including plans, trackers, status and briefing documents, to ensure all deadlines are met, and manage concise, co-ordinated Partner communications on hospitality orders, operations and experience.
- Coordinate and approve Partner Hospitality concepts with UEFA Hospitality, including brand visibility and activation plans.
- Maintain Partner-facing documents and platforms, including the Partner Options Catalogue (POC) for ordering hospitality items, and work with other departments to manage Sponsor Hospitality online tools and systems, streamlining processes for sponsors and agencies.
- Lead Partner Site Visits, co-creating presentations with UEFA Hospitality Production, manage all Partner topics including 1:1 meetings, agendas and logistics, and lead post site visit follow-ups and actions.
- Oversee Partner Hospitality delivery at the UCL Final, including the Champions Village and UEFA Club, and support delivery at other UMCC Finals.
- Serve as the primary on-site contact for Partners and agencies from set-up onwards, resolving queries and issues, leading daily Partner meetings and tours to track implementation against agreed timelines and plans, and monitoring and signing off Partner creative concept implementation.
- Support match-day operations, including guest flow, VIP escorting and real-time issue resolution.
- Proactively identify and implement improvements to team processes, workflow and productivity, and build strong relationships with UC3, UEFA and Relevent Football Partners Sponsorship and Media teams, acting as the single point of truth for UMCC Finals Partner Hospitality.
- Support the wider team across other partner events, including the UEL and UECL Finals, UCL Draw, UEFA Super Cup, season hospitality, partner workshops and Relevent corporate events.
Required Experience & Qualifications
- Extensive experience delivering large-scale Partner hospitality at global live sports events.
- Strong understanding of hospitality delivery requirements and commercial partner contractual rights.
- Proven track record in client servicing, operational planning and end-to-end hospitality delivery.
- Proven ability to manage budgets, contracts and suppliers.
- Familiarity with online ticketing tools and guest management systems.
- Skilled at coordinating multiple stakeholders in complex, high-pressure environments.
- Exceptional project management, attention to detail and organisational skills.
- Strong relationship-building and stakeholder management skills.
- Ability to manage multiple projects in a fast-paced environment.
- Excellent written and verbal communication, with the confidence to engage senior leadership and VIP Partners.
- Creative problem-solving and a strong sense of proactivity and ownership.
- Proficiency in PowerPoint and Excel.
- A passion for the difference sport makes around the world, with a collaborative, low-ego approach and a willingness to help.
- High personal standards, resourcefulness and tenacity, with a strong sense of ownership and urgency and high levels of honesty and integrity.
- A clear, proactive communicator able to build trusted, long-term relationships.
Preferred Skills
- UEFA event experience is desirable but not essential.
- Familiarity with AI, CRM, guest management and project management tools is a plus.
About the Company
Relevent Football Partners is a wholly owned subsidiary of Relevent, purpose-built to commercialise the UEFA men's club competitions globally.
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