Associate Store Leader, Detroit Somerset

This role drives operational excellence and team engagement within the retail environment so every fan experiences the brand's premium identity. Reporting to the Store Leader, it supports the retail function by optimising store workflows and fostering a culture of high performance and service with authenticity. The role translates On's detail-oriented and customer-centric approach into daily practice while championing team successes and operational ownership.

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On's standards.
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction.
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams.
• Analyse daily KPIs and goals to identify root causes of challenges and implement actionable behaviour to enable positive change in store performance.
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development.
• Drive the store's vision and purpose by engaging the team and fostering a culture of trust and shared accountability.

• 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands.
• Advanced problem-solving skills, including the ability to ask the right questions and think systemically to solve operational hurdles.
• Experience as an expert facilitator delivering technical or operational training and coaching to diverse team members.
• A high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch professional limits.
• Authentic and clear communication, with strong relational intelligence to influence and partner with cross-functional stakeholders.

• Typical cash compensation range inclusive of base + bonus based on store performance: $81,000–$85,500/yr.
• Individual compensation packages are based on factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental, and vision benefits.
• Industry-leading PTO package.
• Competitive 401k program.
• 11 paid US holidays.
• Store closure on Christmas Day and New Year.
• Product perks.

values authenticity, collaboration and a relentless drive for excellence, moving fast and staying agile while putting fans at the centre of everything it does.