Sales Consultant

Virgin Active is looking for a Sales Membership Consultant to join its Acquisitions team on a permanent, full-time basis of 40 hours per week. The role sits within a team responsible for meeting monthly membership goals for sales and growth, with a focus on data and revenue. The successful candidate acts as a key point of contact for members, creating a warm and inviting club atmosphere while driving sales, retention and net growth.

• Act as the point of contact for members, elevating their experience at every touchpoint and addressing member enquiries while upholding meticulous standards of administration and support.
• Create a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House to providing new member visits.
• Take ownership of membership targets, striving for excellence in sales, retention and growth every month.
• Ensure all activity targets are met in order to achieve the desired net growth.
• Tailor membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
• Provide advice on all activities related to Exercise Experience and the products offered by Virgin Active.
• Support the smooth operation of the club and consistently provide exceptional customer service to all.
• Take on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business and leading by example in all aspects of club management.

• Strong interpersonal skills that make you approachable to members, prospects and colleagues alike.
• Good communication skills.

• Previous experience of working in a customer-centric, target-driven role (desirable but not essential).

• 30 days annual leave including bank holidays, plus a Celebration Day.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and the ability to take advantage of Club V.
• Discounts across Virgin Active, from guest passes to 50% off personal training sessions.
• Membership of Virgin Family, allowing communication with colleagues across Virgin Group and access to many discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for support with loans and savings plans, as well as help to become a personal finance expert.
• Health Heroes employer assistance programme offering 6 free counselling sessions.
• Complimentary corporate letting services through a partnership with Dexters, meaning no tenant charges.
• Access to ePoints, offering online discounts to retailers.

offers the opportunity to be part of a brand redefining the future of wellness, in a premium environment with industry-leading facilities, with development and progression opportunities aligned to your level, access to a vibrant, engaged member community, and a platform to build your career, reputation and impact.