Sales Executive- Levy

The Sales Executive maximises venue revenue by converting conference and event enquiries into bookings while delivering outstanding customer service. The role involves handling enquiries across phone, email and third-party online channels, maintaining accurate CRM data, and building strong relationships with clients, colleagues and internal stakeholders. Working within Levy's venue team, the postholder develops detailed product and competitor knowledge to support the commercial strategy and the overall success of the venue.

• Maximise revenue for the venue through effective and efficient handling of conference and event enquiries.
• Deliver outstanding, consistent customer service across phone, email and third-party online enquiries, achieving set key performance indicators.
• Develop client, venue and internal relationships through knowledgeable and effective enquiry handling.
• Maintain accuracy of information in the CRM, loading all enquiries and reporting any shortcomings in online profiles.
• Build knowledge of forecasts, budgets and pace reporting to help drive the overall strategy of the business.
• Research, question and record competitor and market data to help shape the venue's overall strategy.
• Demonstrate exceptional product knowledge and fulfil on-site meetings at the venue.
• Grow knowledge of the venue offer and cascade new developments to colleagues to build an accurate picture of what the venue provides.

• A self-starter with the ability to motivate others.
• Motivated by a passion for quality and great service delivery.
• A 'can do' attitude, instilling the same approach within the wider team.
• Ability to act as an excellent ambassador for the business.
• Confidence and the ability to be a team player.
• Assertive and calm, with the ability to work well under pressure.
• Passionate about sales and operations.
• Ability to multitask, think fast and deliver solutions to customer requirements.
• Diplomatic and discreet, with a creative approach to thinking and problem solving.
• Willingness to challenge where required.
• Ability to manage customer feedback and confidently handle complaints.
• A good sense of humour.
• Excellent verbal and written communication skills, with the confidence to make decisions.
• Strong organisational and administrative skills.
• Competence in using MS Excel, Word, PowerPoint and Outlook.

• Competitive salary with bonus and full company benefits.

• 23 days' annual leave plus bank holidays, an additional day off for your birthday, and a holiday purchase scheme.
• Healthcare and wellbeing cover including Aviva Digicare with a free annual healthcare check.
• Medicash healthcare benefits covering dental, optical and therapy treatments
• Including up to four dependent children.
• Mental health support through a 24/7 Employee Assistance Programme.
• Enhanced maternity, paternity and adoption leave, plus two days' additional leave following return from maternity leave during the first year back.
• A day off for a baby's first birthday.
• Access to an exclusive benefits and wellbeing site (Perks at Work).
• Entertainment discounts of up to 55% off cinema tickets.
• Health and wellbeing discounts including 20% off Nuffield Health and 10% off PureGym memberships.
• Travel discounts with holiday companies such as TUI and Expedia.
• Shopping discounts of up to 15% at high street and online stores through shopping cards.