Junior Sales Executive - Hospitality

Works within the Venue & Hospitality department to support the generation and management of hospitality sales, including seasonal and match-by-match leads. It involves proactive sales, account management, reporting, and close collaboration with operations on matchdays to ensure client fulfilment and satisfaction. The postholder is expected to meet personal and team sales targets and to represent the club in line with its policies and behaviours.

• Generate new seasonal hospitality leads and produce a strong business campaign.
• Proactively generate new match-by-match leads, ensuring all enquiries are responded to and followed up in line with club expectations and policies.
• Provide weekly proactive sales reports.
• Lead accounts of up to 1,000 match-by-match accounts.
• Work closely with operations on matchdays to ensure clients are satisfied with all aspects of hospitality.
• Arrange and facilitate show rounds for matchday and seasonal sales.
• Liaise with operations before and on matchdays to ensure client fulfilment.
• Ensure clients are always taken care of expertly and courteously.
• Meet annual and match-by-match sales targets, both personal and team targets.
• Complete all administration accurately and efficiently and achieve all objectives set out in critical metrics.
• Maximise results in Mystery Shopper.

• Some previous experience in a professional working environment, ideally within sales, customer service, hospitality, events, commercial, sport or a related customer-facing setting.
• Basic experience using CRM systems or similar databases, with a willingness to learn CRM Dynamics.
• Awareness of sales techniques and a willingness to develop selling skills in a fast-paced environment.
• Interest in developing strong product knowledge and understanding how the role supports team and club objectives.
• Some experience working with customers or clients in a professional environment.
• Positive, proactive attitude with a willingness to learn and develop.
• Confident, positive and willing to put themselves forward in client-facing and sales situations.
• Tenacious and resilient, with the drive to keep going after setbacks and learn from rejection.
• Fearless in approaching new prospects, asking questions and creating opportunities.
• Target-driven, competitive and motivated by achieving personal and team goals.
• Curious, coachable and eager to build strong sales habits.
• Embody the club's BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others.
• Adhere to the club's policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• Act as an ambassador for diversity, equality and inclusion, and demonstrate a positive commitment by treating others fairly in line with the Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels.
• Create a safe environment and act to protect all young people and vulnerable adults either in the postholder's care or attending club premises, and report any concerns to the Safeguarding Lead.

• Early-stage experience in sales, customer service, hospitality, events or another target-led environment would be beneficial.
• Interest in football, sport, hospitality or live events.

• 35 hours per week, including match days, across any five from seven days a week.