Sales & Event Executive - Excel

Supports the sales, planning and delivery of event catering at ExCeL London, managing client communication, event coordination and administration across an assigned portfolio. Working closely with the Sales & Events team, the post-holder builds strong client and supplier relationships, identifies upselling opportunities and ensures events are delivered seamlessly from enquiry through to execution. The position develops the commercial and operational skills needed to progress towards a Sales & Events Manager role.

• Manage an assigned portfolio of event enquiries, providing prompt and professional client communication.
• Build strong relationships with clients, suppliers and internal teams, delivering a friendly and personalised service.
• Manage client expectations, last-minute changes and on-the-day issues calmly, escalating complex matters when required.
• Identify and maximise upselling and cross-selling opportunities to increase event revenue.
• Prepare tailored proposals, pricing and packages in collaboration with the Commercial Team while maintaining commercial awareness.
• Coordinate events from initial enquiry through to delivery and post-event reconciliation, ensuring a seamless experience.
• Produce accurate event documentation, including proposals, function sheets, Event Order Confirmations and invoices.
• Collaborate closely with Operations, Culinary, Logistics and Staffing teams to ensure all departments are fully prepared for events.
• Monitor revenue, payments, reporting and potential risks, ensuring accurate records and compliance with company procedures.
• Champion health and safety, sustainability and continuous improvement, identifying creative ways to enhance event experiences and support the Net Zero 2030 commitment.
• Developing commercial awareness, with the ability to understand costs and profitability and to identify sales opportunities.

• GCSE (or equivalent) passes in English and Maths.
• Confident using Microsoft Office, particularly Word, Excel and email.
• Excellent written and verbal communication skills, with the ability to communicate confidently at all levels.
• Strong organisation and attention to detail, with accurate administration and reporting skills.
• Excellent customer service and client relationship-building skills.
• Self-motivated, enthusiastic and willing to learn, with a positive can-do attitude.
• Able to remain calm and composed under pressure, working effectively to tight deadlines and managing competing priorities.
• Flexible and team-focused, with a passion for quality service delivery and a willingness to work event-driven hours, including evenings and weekends.

• Events, hospitality or a related qualification.
• CRM or booking system experience.
• Previous experience in a customer-facing, administrative, events or hospitality environment.

• Competitive salary with bonus and full company benefits.

• Healthcare and wellbeing support including Aviva Digicare and Medicash (dental, optical and therapy treatments).
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
• 24/7 Employee Assistance Programme for mental health support.
• Enhanced maternity, paternity and adoption leave, plus two days' additional leave after returning from maternity leave and a day off for your baby's first birthday.
• Shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
• Pension scheme, life assurance and preferred rates on salary finance products.
• Professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.