Store Advisor, Suburban Square

The Store Advisor acts as a brand ambassador and primary creator of the premium, individualised fan experience in-store. Reporting to the Store Leader within the Retail team, the role supports the retail function by delivering service with authenticity and mastering the Cloud CX Premium service model. The Retail team is the heartbeat of On, bringing the brand and products to life for fans across the globe.

• Deliver a premium, individualised fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals and personalised product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail.
• Maintain premium visual standards and accurate inventory management to reflect On's global positioning.
• Support On's unique market position through community engagement and collaborative teamwork.
• Ensure clear communication to start and finish every shift together.

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority.
• A growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes.
• Highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures.
• Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions.
• A meticulous eye for detail, recognising that premium retail success is found in the quality of execution and personal presentation.
• Ability to work night shifts, weekends and some holidays.

• In-store retail environment.

• Typical cash compensation range for this position is $18.75/hr - $20.67/hr plus a quarterly bonus based on store performance.
• Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental, and vision benefits for full-time team members.
• Industry leading employee discount.
• Competitive 401k program.
• 15 days of accrued Vacation Time Off.
• Store closure on Christmas Day and New Year.
• A plethora of product perks.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.