Lead Store Advisor, Suburban Square

Elevates team performance and floor execution through functional expertise and peer coaching, role-modelling premium standards and operational precision so that the brand's high-performance culture is felt in every fan interaction. Reporting to the Store Leader, it supports the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence. The post sits within a global Retail team that brings the brand and its products to life for fans through immersive, design-led spaces, and that values authenticity, collaboration and a relentless drive for excellence.

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master the Cloud CX framework and deliver a premium experience that drives brand loyalty.
• Owner a specific pillar of expertise — Customer, Experience, Store Operations or People — driving functional excellence and systemic process improvements while maintaining meticulous standards across the store.
• Resolve complex after-sales enquiries and operational hurdles with empathetic, personalised solutions that safeguard elevated service standards and fan relationships.
• Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability.
• Ensure every detail of the store reflects the brand's premium global positioning.

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.
• Demonstrated ability to lead projects, manage floor priorities or informally mentor peers to achieve collective performance goals.
• Deep understanding of service excellence, with the ability to analyse information to solve problems and handle planned changes effectively.
• Emotional intelligence, including awareness of personal strengths and an open, curious approach to unfamiliar topics.
• Keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance or fashion industries.

• Typical cash compensation range for this position is US$25.96 per hour to US$28.85 per hour, plus a quarterly bonus based on store performance.
• Individual compensation packages are based on various factors unique to each candidate, including experience, industry knowledge, qualifications, skill set and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental and vision benefits for full-time team members.
• Industry-leading employee discount.
• Competitive 401k programme.
• 15 days of accrued Vacation Time Off.
• Store closure on Christmas Day and New Year.
• A range of product perks.