Seasonal Store Advisor, Austin

This role serves as a brand ambassador and primary creator of a premium, individualised fan experience in-store. It focuses on mastering the Cloud CX Premium service model and applying a detail-oriented approach to make every guest feel genuinely welcomed. Reporting to the Store Leader on the Retail team, the role supports the retail function through authentic service and helps premium service standards drive brand loyalty.

• Deliver a premium, individualised fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals and personalised product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect the company's global positioning.
• Support the company's unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority.
• A growth mindset and passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes.
• High reliability and accountability, with a record of consistent performance and strict adherence to retail standard operating procedures.
• Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions.
• A meticulous eye for detail, recognising that premium retail success is found in the quality of execution and personal presentation.
• Ability to work night shifts, weekends, and some holidays.

• In-store retail environment.

• Typical cash compensation range is $18.75-20.67/hr, plus a quarterly bonus based on store performance.
• Individual compensation packages are based on factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental, and vision benefits for full-time team members.
• Industry-leading employee discount.
• Competitive 401k program.
• 15 days of accrued Vacation Time Off.
• Store closure on Christmas Day and New Year.
• Product perks.