Sporting Fashion & Goods
Store Advisor, Flatiron
Entry Level
New York, United States
in office
Full time
Job description
About the Role
The Store Advisor acts as the brand ambassador and primary creator of the premium, individualised fan experience in-store, mastering the fundamentals of the Cloud CX Premium service model with a detail-oriented approach that makes every guest feel genuinely welcomed. Reporting to the Store Leader within the Retail team, the role supports the retail function by demonstrating a high level of excellence through service with authenticity. The contribution ensures premium service standards drive brand loyalty and honours the mission to ignite the human spirit through movement.
Key Responsibilities
- Deliver a premium, individualised fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
- Support guest interactions through elevated try-on rituals and personalised product education to resolve hesitations and ensure a seamless shopping journey
- Execute daily operational tasks with meticulous attention to detail
- Maintain premium visual standards and accurate inventory management to reflect the brand's global positioning
- Support the brand's unique market position through community engagement and collaborative teamwork
- Ensure clear communication to start and finish every shift together
Required Experience & Qualifications
- 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
- A growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
- Highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
- Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
- A meticulous eye for detail, recognising that premium retail success is found in the quality of execution and personal presentation
- Ability to work night shifts, weekends and some holidays
Salary
- Typical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance
- Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location
Benefits & Perks
- Competitive benefits package including medical, dental, and vision benefits for full-time team members
- Industry leading employee discount
- Competitive 401k program
- 15 days of accrued Vacation Time Off
- Store closure on Christmas Day and New Year
- A plethora of product perks
- Certain roles may be eligible for equity compensation in addition to cash compensation
The Application Process
- Start date is contingent upon the successful completion of a background check
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