Ticketing Operations Manager

Rugby World Cup Australia is seeking an experienced ticketing operations professional to lead the end-to-end delivery of ticketing operations for the Men's Rugby World Cup 2027. Reporting to the Head of Ticketing Systems, the role shapes the ticketing experience for more than 2.5 million fans across multiple venues. The post-holder collaborates closely with teams across WREM and RWCA, including Venues, Premium Experiences, Security and Commercial Operations, to deliver a seamless and memorable ticketing experience for every fan.

• Lead the delivery of world-class ticketing operations across multiple match venues.
• Build strong partnerships with internal teams, venues and external providers to meet operational needs and maximise ticket revenue.
• Oversee seating manifests, fan-flow planning and venue reviews to ensure accurate data and seamless spectator movement.
• Work with Ticketmaster, WREM and RWCA to configure ticketing systems, manage inventory and plan on-sales across all phases.
• Manage ticketing system controls, including hold codes, quotas and seat allocations for all constituent groups.
• Coordinate ticket distribution processes, venue box office operations, access integration, and training for ticketing staff and volunteers.
• Provide venue-specific ticketing information, contribute to policies and operational plans, and support reporting, insights and stakeholder workshops.

• 5+ years' experience delivering ticketing operations for major events in Australia, including hands-on implementation of large-scale ticketing systems.
• Deep knowledge of ticket sales processes and ticketing platforms, ideally Ticketmaster.
• Strong familiarity with emerging ticketing technologies.
• Strong data analysis capability, using complex data sets to identify trends, inform decisions and manage sensitive information with discretion.
• Excellent communicator with the ability to build strong, collaborative relationships quickly across diverse stakeholder groups.
• Proven ability to work cross-functionally to deliver shared objectives in fast-paced, high-pressure environments.
• Demonstrated leadership skills, with the ability to motivate others and contribute to a positive, high-performance team culture.
• Highly organised with exceptional attention to detail, able to prioritise effectively, manage multiple deadlines and work flexibly, including evenings and weekends during event periods.
• Must be able to obtain their own working rights in Australia.

• Hybrid working: work from home on Mondays and Fridays, with a three-day in-office schedule (Tuesday to Thursday), moving to full-time in-office in 2027 as the tournament approaches.

• Weekly fresh fruit and lunch-and-learn sessions focused on keeping the team feeling their best on and off the field.
• Office facilities including showers, fresh towels and Dyson hair tools.
• Weekly drinks and social catch-ups celebrating wins big and small.
• Modern office space across from Sydney's Hyde Park, a five-minute walk from Town Hall, surrounded by public transport, cafes, restaurants and shops.