Ticketing Manager

The Ticketing Manager supports the ticketing management and operational delivery of commercial partner ticketing inventory for the UEFA men's club competitions across both the season and the Finals. The role covers the UEFA Champions League, UEFA Europa League, UEFA Conference League and the UEFA Super Cup, a total commercial inventory of over 250,000 tickets on an annual basis. Reporting directly to the Global Ticketing Lead, the postholder works collaboratively with internal teams, client stakeholders, technology providers and external partners to oversee the end-to-end ticketing journey.

• Support day-to-day operations across the ticketing lifecycle and develop a comprehensive understanding of UEFA ticketing processes and systems.
• Act as the main Relevent Football Partners point of contact for commercial partners, UC3 and UEFA ticketing teams.
• Deliver season and Finals ticketing operations, including requests, deadlines, inventory management, block allocations and financial reconciliation.
• Execute the ticket allocation process in accordance with business priorities.
• Administer internal ticketing systems and processes for day-to-day business, and document system workflows and user guides.
• Manage day-to-day queries with ticketing providers, suppliers and partners as required.
• Coordinate and deliver on-site matchday ticketing logistics for commercial partners, including mobile ticketing troubleshooting, will call and box office supervision.
• Deliver the matchday operations and resolutions plan for commercial partner ticketing issues, resolving account and ticketing issues promptly, professionally and with high attention to detail.
• Work cross-functionally with the Media, Sponsorship & Licensing teams to manage commercial ticketing inventory, ensure project deadlines are met and ensure formal ticketing processes are adhered to.
• Ensure all UEFA ticketing deadlines are met and ticket requests are submitted in a timely manner by all stakeholders and partners.
• Produce post-event reporting.

• Proven track record of delivering ticketing programmes for major international sporting events, either from an agency or a rights holder background.
• Strong project management and people skills.
• Exceptional stakeholder management and client communication skills.
• Comprehensive knowledge of and familiarity with event ticketing tools and guest management systems.
• Fluent use of the English language in both verbal and written communications.
• Exceptional project management, attention to detail, time management and organisational skills.
• Adept at building strong relationships and delivering exceptional client service.
• Excellent written and verbal communication skills, showing confidence in engaging with internal and external stakeholders.
• Creative problem solving with a strong sense of proactivity and ownership.
• A passion for the difference sport makes around the world.
• The ability to build trusted, long-term relationships.
• A collaborative, low-ego approach and a willingness to help.
• High personal standards, with resourcefulness and tenacity.
• A clear, proactive communicator.
• A strong sense of ownership and urgency, with high levels of honesty and integrity.

Relevent Football Partners is a wholly owned subsidiary of Relevent, purpose-built to commercialise the UEFA men's club competitions globally.