Senior Specialist, eCOM, Inventory and returns (Contract)

Is responsible for the overall fulfilment of eCommerce orders, along with inventory, returns and reconciliation, within the Supply Chain & Sourcing team. It works closely with the eCommerce channel team, Customer Service, Finance and third-party logistics providers to keep outbound operations safe, accurate, efficient and aligned to agreed service levels. The position also acts as a single point of contact for eCommerce projects, issues and topics, working closely with the Senior Manager SCM on related initiatives and with cross-functional teams to improve stock accuracy, returns performance and claims handling.

• Manage daily warehouse outbound picking and distribution operations for adidas and adiGolf, ensuring they run safely with a high level of accuracy, cost and process efficiency, and productivity.
• Optimise outbound delivery performance through cost-saving initiatives, strengthened processes and policies, and the leveraging of systems.
• Analyse and coordinate with the eCommerce channel sales team on daily, weekly and monthly warehouse capacity planning, and align 3PL providers to the same plan.
• Track the accuracy of consumer shipments and on-time delivery, and coordinate consumer claims handling and investigation between Customer Service and the 3PL warehouse team.
• Take responsibility for eCommerce cancellations driven by the distribution centre or inventory, working with all teams to meet the target of under 0.5%.
• Work closely with the Senior Manager SCM on eCommerce projects and initiatives, acting as the single point of contact for all eCommerce-related projects, issues and topics.
• Support peak and burst activations such as 6/6 and 11/11 by aligning distribution centre capacity to deliver business as per agreed SLAs, and maintain DPE to agreed lead times to deliver COTIF and 3DD yearly targets.
• Manage all eCommerce returns, ensure timely closure of RMAs and that stock is returned to the racks by working with Customer Service and 3PL teams, and conduct deep-dive analysis of returns to identify drivers and reduce the returns percentage.
• Monitor 3PL warehouse KPI performance, analyse and identify areas for improvement, and act as gatekeeper for any deviation in process.
• Conduct regular audits of 3PL proof of delivery, processes and documentation, and ensure timely submission of accurate flash reports and other assigned reports.
• Work with the 3PL distribution centre team on cycle count plans to meet quarterly and yearly targets, and ensure physical goods are consistent with system data through daily snapshots.
• Drive continuous improvement of stock accuracy with related teams, troubleshoot daily operations, and resolve snapshot discrepancies caused by system issues through tickets and consistent follow-ups.
• Monitor the daily error and control report, report cycle count results with analysis weekly and monthly, and provide monthly recheck and audit data for strategy execution.
• Analyse inbound and outbound operational errors, raise suggestions to perfect and optimise processes, and prioritise tasks reasonably when facing multiple workstreams, special handling or additional support needs.
• Take complete responsibility for B2B and B2C returns and claims, including reconciling COD balances and customer refundable amounts with Customer Service, Finance, GBS Finance and LMD after processing and goods received returns
• And verifying compensation and coin deduction statuses from LMD providers based on the RRP of defective or damaged goods in transit and delivery.
• Generate compensation requests through aSIP and adiComp, and coordinate with Customer Service, the Claim Centre, customers and 3PL providers to ensure compensation for all eligible incidents.
• Verify monthly 3PL invoices against internal data, troubleshoot discrepancies and process purchase orders accordingly.
• Perform any other roles or duties assigned by the Manager, Operations that are deemed reasonable, practical and logical.

• Diploma in Logistics Management or a related field.
• Minimum 3 years' work experience in logistics operations.
• PC literacy.
• Excellent oral and written communication skills in English and local languages.
• Communication with others.
• Manage relationship and diversity.
• Planning and organising.
• Analysis and problem solving.
• Manage business, covering processes and projects.
• Learning and self-development.

• Preferable experience in the sport or clothing industry.

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