Manager Ecom Transportation Claims & Recovery Europe temporary until 12months

This role sits within the European DC Operations & Transportation organisation, whose purpose is to develop a flexible and scalable European logistics set-up, to implement, constantly improve and run that set-up, and to ensure high quality and on-time deliveries to customers and consumers. The role manages the carrier claims process across all European eCom flows, working in close collaboration with the respective carrier managers, local operations teams, the SCM Excellence team and the eCom Business team to ensure an efficient reconciliation process. It involves close working relationships with external suppliers, eCom Business teams in Amsterdam, EU Risk Management, EU Finance, and EU Transportation and DC Operations.

• Design and implement an end-to-end carrier claims process with the full EU eCom carrier portfolio.
• Perform the regular claims submission process with all contracted carriers, including the recovery of Cost of Sales / Cost of Goods and transportation costs from EU eCom carriers as per stipulated contractual clauses.
• Work with EU Risk Management and eCom Business teams to reduce EU shrinkage through the identification of fraudulent customer claims.
• Work with the EU eCom Transportation Carrier Managers to propose and execute enhancements to eCom outbound and return delivery process flows, with the goal of improving carrier claims percentages in all EU eCom countries.
• Ensure that carrier disputed delivery and lost parcel rates are within contractually agreed thresholds.
• Achieve targeted KPIs related to the total Cost of Sales / Cost of Goods successfully recovered from carriers on a yearly basis.
• Partner with the adidas EU Customer Service team to align on end-to-end customer claims process flows by country, ensuring the established process flow is in line with the respective carrier agreements.
• Influence and manage carrier requirements for successful Cost of Sales / Cost of Goods compensation submissions.
• Contribute to cost efficiency and optimisation initiatives related to carrier claims.
• Support key improvement projects across the European eCom DC and transportation network to increase efficiency through improved service and/or reduced costs.

• University degree in Business Management, ideally with a focus on Supply Chain Management, or equivalent education.
• Minimum of 5 years of progressive work experience in fast-moving consumer goods within logistics, carrier management or an eCom environment (an eCom environment is a plus).
• High level of MS Office suite knowledge, especially PowerPoint, Excel, CoPilot and PowerBi.
• Fluent in English, both verbal and written.
• Team player with proven collaboration, people and communication skills to interact effectively with internal and external business partners of different levels.
• Self-initiated and pro-active mindset with a strong bias for action.
• Ability to think logistics and supply chains end-to-end and to operate cross-functionally.
• Ability to ground action plans and recommendations on a strong data foundation.

The company believes that embedding diversity, equity and inclusion into its culture and talent processes gives its employees a sense of belonging and its brand a real competitive advantage.