Workplace Services Support Analyst

The Workplace Services Support Analyst is a temporary position based in the Cape Town office, working with the IT Help Desk to support internal users. The role provides first and second line support to team members worldwide, using the current IT Service Desk software. The analyst works within a global, high-performance team and supports Apple and Windows environments, endpoint management, and user administration.

• Provide first and second line support for team members from anywhere in the world over phone, chat, email, and tickets.
• Deploy laptops to users using appropriate management solutions for Apple and Windows.
• Troubleshoot and service Apple and Windows computers and laptops.
• Upgrade existing customer hardware and software.
• Add, change, and disable users, including group membership and email.
• Document work within the help desk case management system and knowledgebase.
• Maintain hardware and software inventory.
• Complete multiple simultaneous projects in a timely manner.
• Contribute to a positive, inclusive, and respectful team environment by demonstrating professionalism, accountability, and collaboration in all interactions.
• Embrace IRONMAN's BE ICONIC mindset by bringing an athlete-first perspective, taking ownership of work, and showing pride in delivering exceptional experiences.
• Communicate openly and constructively with teammates and cross-functional partners to support efficient execution and problem solving.
• Demonstrate adaptability and a continuous improvement mindset, learning from each event and contributing ideas to improve processes and experiences.
• Act as a culture carrier onsite and offsite, recognising that individual behaviours directly shape the athlete, volunteer, and team experience.

• 3+ years' experience in IT customer support, service desk or help desk roles.
• Strong knowledge of desktop and laptop hardware and common software across Apple and Windows environments.
• Experience with endpoint management platforms such as Microsoft Intune, Kandji or Jamf.
• Experience using the Microsoft 365 Admin Centre.
• Proficiency in Microsoft Office applications.
• Fluent written and spoken English, with strong communication and interpersonal skills.
• Strong technical troubleshooting and problem-solving skills, with the ability to support users patiently and professionally.
• Comfortable working with globally distributed teams across different time zones.
• Proactive, adaptable and keen to learn new technologies.
• Able to work effectively in a fast-paced, collaborative environment and remain calm under pressure.
• Must live within 80 km of Cape Town and have reliable transport to support hybrid office working.
• Able to meet the physical requirements of the role, including lifting equipment weighing up to 35 kg and accessing equipment located under desks or at height.

• Advanced Excel skills are advantageous.

• Cape Town office with hybrid office working.

Its purpose is to inspire people to unlock their greatest potential through sport, and through its BE ICONIC vision it aims to build the most loved brands, produce the world's most inspiring events, and foster deeply engaged communities.