IT Support Analyst

Formula 1 is looking for an IT Support Analyst to join its IT department, reporting into the IT Support Manager. The role is responsible for providing support across the company for IT hardware, software and telecommunication systems, while maintaining a high level of customer service and continuing to meet F1 objectives. Support is delivered across multiple sites, including Biggin Hill, St James Market and the Event Technical Centre, and includes acting as an escalation point for the Service Desk.

• Offer IT support at all sites, including Biggin Hill, St James Market and the Event Technical Centre.
• Ensure logged jobs are reviewed and maintained, knowing when to reassign or escalate jobs to provide the highest level of service, following up on calls and seeing them through to resolution.
• Liaise with users on issues, change requests and tasks, offering desk-side and remote support.
• Build, deploy and maintain IT hardware to a high level, ensuring all correct updates and drivers are applied.
• Support all C-Suite staff, ensuring all involved parties are kept up to date and issues are escalated in line with internal IT policies.
• Monitor IT systems and act in a timely manner when issues arise.
• Act as a point of escalation for the Service Desk, ensuring timely responses are provided for any escalated issues.
• Keep departmental documentation up to date, ensuring all user-assigned hardware is correctly logged for reference.
• Follow the change management process at all times, ensuring all jobs are logged and passed through the correct approval routes.
• Produce and maintain documentation required for IT infrastructure management.

• Strong communication skills with the ability to convey ideas clearly and confidently.
• Highly motivated and well-structured in managing tasks.
• Positive, adaptable and flexible when faced with challenges.
• Proactive, with a solution-oriented mindset.
• Knowledge of the Microsoft 365 Suite and Azure Active Directory.
• Knowledge of operational device managers.
• Operational knowledge of a wide range of IT and communication equipment.
• Good customer service skills.
• Demonstrable understanding of IT service best practices.

• Experience working in a global organisation across different time zones.
• ITIL Foundation qualification.
• Office 365 Administration and Troubleshooting qualification.

• Support is provided at all sites, including Biggin Hill, St James Market and the Event Technical Centre.

• Private healthcare scheme.
• Dental care.
• Four Grand Prix paddock passes per season.
• Enhanced maternity/paternity leave and other family planning policies.
• A free staff shuttle service running to and from surrounding train stations near Biggin Hill.
• Free healthy snacks in the offices.
• Subsidised canteen in Biggin Hill, serving breakfast and lunch.
• 25 days annual leave and 8 bank holiday days, plus a Christmas period closure.
• Opportunities to develop and request training for the role via the in-house Learning and Development team.
• Discount on F1 merchandise.
• Discount at F1 experiences, including F1 Arcade and F1 Drive.
• Perkbox benefit portal and more.