Lead Project Manager – Retail and Workplace Technology, Americas

Owns the end-to-end delivery of technology infrastructure and systems for physical spaces across the Americas. Reporting to the Senior Lead Global PMO, it leads high-priority projects and ensures that global standards are applied with precision. The position acts as a guiding resource for the Americas project team, driving best practices and process improvements so that every retail store and workplace opening and tech upgrade is seamless.

• Serve as the central point of contact and lead Retail and Workplace expansion and projects across the Americas, orchestrating collaboration between the Global Project Team, Construction, Global technology Site Services, and international vendors to ensure project alignment.
• Personally manage high-impact Retail and Workplace Technology projects, including new store and workplace openings, renovations, and tech refreshes, from initial network/technology design through to final deployment.
• Define and oversee the technology lifecycle for all project phases, from initial timeline documentation and ISP planning to final delivery, orchestrating the procurement and installation of a comprehensive tech stack including Network infrastructure, RFID systems, payment devices, traffic counters
• Printers, audio & visual systems, and security camera (CCTV) solutions, ensuring alignment with global standards and strict security/audit compliance.
• Proactively identify and pilot innovative solutions such as AI-driven tools and next-gen RFID, and transform field insights into actionable feedback for the Global technology team to refine worldwide standards.
• Evaluate current deployment workflows and advocate for best-in-class project management methodologies to improve team efficiency and delivery quality.
• Lead the management of regional vendors, ensuring hardware procurement (hardware and engineering) stays on timeline and within the established budget, and review vendor performance to ensure external partners scale alongside growth.
• Take full responsibility for the financial health of assigned projects, including detailed tracking, reporting, and proactive risk mitigation.
• Collaborate closely with the Global Technology and Construction teams to ensure local requirements are met without compromising global infrastructure integrity.

• Bachelor's Degree in Information Technology, Computer Science, Business Management, or equivalent experience in a related field.
• Minimum 7+ years in Technology Project Management, specifically within retail, office expansions, or large-scale physical infrastructure.
• Good understanding of IT/Network infrastructure, Retail Tech stack (RFID, Payment devices, Traffic Counters) and AV systems.
• Expert-level vendor negotiation skills and the ability to solve complex, high-pressure technical roadblocks in a fast-paced environment.
• A 'lead by example' mindset, with the ability to dive deep into technical network troubleshooting while simultaneously presenting a high-level budget strategy to leadership.
• Proven ability to guide peers and influence and manage both internal and external stakeholders.
• Exceptional ability to translate complex technical requirements into clear project milestones for non-technical partners such as Construction and Visual Merchandising.
• Fluency in English and a readiness for domestic and international travel to lead site-specific deployments.
• Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Project management certification (PMP, PRINCE2, or equivalent).
• Additional languages are a plus.

• Typical cash compensation range for this position inclusive of base + bonus: $130,000-$160,000.

• An environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate.
• A supportive, team-oriented atmosphere.
• Access to personal self-care for both physical and mental well-being.