Senior Specialist - Facility Management

This role oversees the operational integrity and maintenance standards of retail and workplace locations across the APAC region, ensuring they meet global benchmarks and compliance requirements. It fosters strong vendor partnerships and champions ongoing improvement projects to enhance operational efficiency, sustainability and customer experience. The position collaborates with project teams and internal stakeholders to align facility management with business objectives.

• Develop and optimise a comprehensive facility management programme to ensure the upkeep and maintenance of APAC retail and workplace locations in alignment with global standards and guidelines.
• Drive maintenance and service strategies, provide guidance to improve the team's technical level and efficiency, and work alongside the project team for smooth hand-over of new projects and alignment on On's standards.
• Oversee all facility-related documentation, ensuring compliance with financial, health, safety and environmental regulations.
• Monitor and maintain inventory of facility-related supplies and document archive, conducting periodic reviews to support ongoing operations.
• Develop vendor relationships, source local suppliers and contractors, and negotiate contracts to support regional needs.
• Proactively assess maintenance needs, safety standards and compliance with company policies.
• Collaborate with internal stakeholders, including parallel departments at the head office, regional retail teams, office managers and store managers, to ensure alignment with business objectives.
• Filter and prioritise facility-related issues in the best interest of the yearly budget while optimising brand image.
• Utilise the facility and maintenance management system ServiceChannel to streamline work orders, track maintenance requests and manage vendor service performance across retail and workplace locations.

• At least five years' proven experience in facility and maintenance management.
• Strong leadership skills and experience managing a diverse team across multiple locations.
• Excellent organisational, communication and stakeholder management skills.
• Deep understanding of local regulations and standards relating to retail facilities and building compliance.
• Technical proficiency in facility management software and systems.
• A proactive, solutions-oriented approach with the ability to multitask effectively in a fast-paced setting.
• Fluency in English and Mandarin.

• A bachelor's degree or higher in engineering, construction management or a related field is preferred.
• Experience in a retail or customer-focused environment, preferably within fashion or premium corporate environments.
• Japanese proficiency will receive additional points.

• Based in the Shanghai APAC regional headquarters.

• A supportive, team-oriented atmosphere.
• Access to personal self-care for physical and mental well-being.
• An environment designed to give people the tools to develop holistically, stay active, learn, explore and innovate.