Manager - Retail Facility Management (Own Retail Stores)

This role is responsible for the quality management, development and coordination of Retail Facilities Management services across the adidas retail store portfolio in India. It ensures stores operate in a safe, compliant, efficient and brand-appropriate environment by managing hard and soft facilities management services, statutory compliance, maintenance programmes, supplier performance and facility-related projects. The role works with Retail Operations, Store Development, Procurement, HSEE and external service providers, as well as landlords, mall management and property management companies, to set and maintain high quality standards for retail facility operations while ensuring cost-effective service delivery and excellent support for store teams.

• Lead and continuously develop retail facilities management operations across the adidas store portfolio in India, managing complex facility management activities with operational expertise, judgement and autonomous decision-making.
• Plan, organise and monitor retail facility management processes to ensure safe, compliant and uninterrupted store operations.
• Ensure all hard and soft facilities management services are delivered to agreed standards, including maintenance, cleaning, waste management, pest control and other operational services.
• Develop and implement preventive maintenance strategies, monitor reactive maintenance activities and ensure issues are resolved within agreed service levels to improve asset reliability and reduce reactive maintenance spending.
• Establish and maintain facility management standards, policies, processes and reporting mechanisms, and partner with Retail Operations leaders and store teams to understand operational priorities and continuously improve service delivery.
• Work closely with Store Development teams to support store openings, refurbishments, relocations and closures, and coordinate facilities-related projects and store improvement initiatives.
• Manage facility management suppliers through service reviews, performance monitoring and continuous improvement initiatives, and support tender processes, supplier selection, contract negotiations, mobilisation and transition activities in partnership with Procurement.
• Monitor budget performance and support annual planning, forecasting and cost control activities, ensuring all facilities management expenditure represents best value and delivers business benefit.
• Manage statutory compliance requirements and ensure required inspections, certifications and maintenance activities are completed
• Ensure compliance with local legislation, company standards and applicable health, safety, environmental and fire safety requirements
• Identify, assess and mitigate facility-related operational risks and manage incidents or escalate significant risks to senior stakeholders.
• Support sustainability, energy efficiency and environmental initiatives across retail stores, act as the primary interface between adidas and assigned facility management service providers, lead and develop assigned employees where applicable
• And ensure operator responsibilities and employer obligations relating to occupational health and safety are fulfilled in accordance with applicable laws, regulations and company standards.

• Bachelor's Degree in Facilities Management, Electrical or Mechanical Engineering, Property Management, Business Administration or a related field.
• Minimum 12–15+ years of professional experience in Facilities Management.
• Experience managing external contractors and service providers.
• Proven experience in budget management and cost control.
• Experience leading projects and operational improvement initiatives.
• Previous experience at a similar level in a complex organisation and/or global brand.
• Knowledge of local facilities, compliance and health and safety legislation applicable to retail operations.
• Strong facilities management expertise within a multi-site retail environment.
• Strong knowledge of hard and soft facility management services.
• Strong understanding of statutory compliance, health and safety and building operations.
• Proven experience managing large service provider contracts.
• Tender management and supplier selection experience.
• Contract negotiation and supplier performance management skills.
• Strong stakeholder management and influencing skills.
• Budget planning, cost control and financial management capability.

• Experience managing facilities services across a national retail portfolio of similar retail/fashion or consumer-facing brands.
• People management experience.
• Professional facilities management, health and safety or engineering qualification.

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