Manager, Property Facilities Technical Services (Quarters)

Sits within the Property Department, which provides integrated, customer-centric, sustainable and cost effective asset management, development management, project management and facilities management services to the Club's key Business Units. The post-holder oversees the operation and upkeep of premises, ensuring that building fabric and infrastructural, electrical and mechanical systems run safely, reliably and efficiently in line with statutory requirements. The position also covers budget and capital works planning, refurbishment and renovation projects, consultant and contractor management, and the leadership, training and deployment of facilities teams.

• Prepare and monitor annual budgets, capital work programmes and operating budgets for all quarters, buildings and residential flats, ensuring expenses are maintained within budget.
• Establish design criteria and direct the preparation of technical drawings, specifications and tender documents, monitoring work progress for building refurbishment and renovation, minor alterations, additions and improvement works.
• Engage and coordinate consultants and contractors and supervise their work.
• Oversee 24/7 operations at premises, monitoring building fabric and infrastructural, electrical and mechanical systems to ensure they operate within parameters safely, reliably and efficiently in accordance with statutory requirements and remain available to meet operational and user requirements.
• Deliver efficient and effective facilities operations through resource planning aligned with strategic business objectives, implementation and upkeep of facilities and equipment, operation and maintenance services, coaching of subordinates and organisation of staff training and development.
• Plan space utilisation and constantly review operations, service standards, manpower deployment, work methods, performance benchmarking, and manpower and process re-engineering.
• Formulate, direct and implement preventive and corrective maintenance programmes with Facilities and Project teams, together with emergency response plans, so that remedial actions can be taken immediately and disruption to business operations in emergency or crisis situations is minimised
• While ensuring continuous transfer of know-how and best practice.
• Assist change management at both operation and management level, handle staff conflict and complaints, motivate staff, review system performance and work processes, and collect and use data to identify innovative solutions and technology to resolve shortfalls and drive continuous improvement.
• Plan, review and maintain adequate manpower resources for the team, supervise special tasks and regular drills with key stakeholders, maintain and update training records, identify training needs and organise training for the shift duty team outside regular hours, and review
• Update and enforce the Property Manual, Operation Procedures and Incident Management Plan.
• Support annual planning activities such as asset reviews, budgeting and capital project recommendations.

• A degree in building surveying, construction management or building-related disciplines.
• A minimum of six years of facilities or property experience, of which at least two years must be at managerial level.
• Conversance with building refurbishment and renovation.
• Knowledge of best practice in facility management and project management.

• Professional qualification in a relevant discipline gained from recognised professional bodies (e.g. HKIS, RISC, CIOB) is an advantage.
• Experience in managing high-end and large residential complexes, hotels or service apartments is preferred.

• Competitive salary and benefits package.
• Dynamic working environment.
• Development opportunities.