Merchandise Store Manager

The Store Manager, Merchandise oversees the setup and delivery of event merchandise stores at events across the Oceania region, managing on-site merchandise resources, customer service and inventory control. The role aims to enhance athlete experience, meet sales and profitability goals, and manage tasks and staff effectively. It reports to the Senior Manager Merchandise, IRONMAN, sits within the IRONMAN Oceania Merchandise Department, and works closely with Operations, Event Services, Marketing and Partnerships.

• Take full accountability for assigned events, including budget management, invoice submission, store setup and hours, sales tax, trailer pack down, equipment rentals, and documentation for senior management review.
• Take full accountability for stores within the assigned brand, including trailer movements, store oversight, load plans, signage, fixture purchasing, supply maintenance, and equipment rentals.
• Drive store sales through visual merchandising, a customer-first mindset and product knowledge, maintain a visually appealing store with proper housekeeping and product levels, and ensure the team greets and assists customers and handles inquiries and complaints professionally.
• Recruit, hire and train temporary on-site staff, and manage paperwork and payroll documentation.
• Work closely with the Marketing team to build marketing strategies for on-site merchandise products, and with the Operations team on event planning including store location and size, venue layout and flow, and logistics needs.
• Execute store setup including building fixtures and product placement, operate the POS system and liaise with retail planning and technical support teams, and handle cash, deposits and end-of-day reconciliation while liaising with the finance team.
• Achieve shrink goals through product checks, cycle counting and loss prevention strategies, create detailed debriefs on event stores for post-event recap meetings, and perform other duties as assigned.
• Manage the global inventory file, track regional inventory movements, coordinate warehouse pulls, create commercial invoices for international stock movements, and upload purchase orders and process vendor invoices using Opsuite and REQLOGIC.
• Coordinate logistics of products and containers for events, work with freight forwarders on shipments, assist with e-commerce operations and platform updates alongside Athlete Services and Marketing, assist with online store fulfilment for Oceania e-commerce platforms
• And assist with warehouse inventory pulls and year-end physical inventory counts while maintaining supporting documentation and reporting results.
• Manage and update inventory control processes at events and IRONMAN Warehouses across Oceania, manage the on-site merchandise team, maintain excellent working relationships with external contacts, manage and update event delivery processes, and undertake additional work as required.

• Retail or customer service experience (part-time or full-time work experience).
• Proficient skills in Microsoft Office, particularly Excel.
• Ability to manoeuvre around the sales floor and stock room, hang and fold merchandise, and lift and carry up to 15kg.
• Current valid driver's licence and passport.
• Current First Aid Certificate and valid Working with Children Check, or the ability to obtain one.
• Ability to travel extensively and work weekends and extended hours as required.
• Strong organisational skills and ability to multi-task in a fast-paced environment while maintaining high quality results.
• Strong coaching and people management skills.
• Effective communication skills, both verbal and written.
• Excellent organisational skills, time management and attention to detail.
• Strong interpersonal skills and a high level of integrity.
• Energetic, personable and enjoys being part of a team.
• Adaptable to changing and fast-paced work conditions.
• Results driven with a performance focus.

• Experience in the apparel industry and/or event industry would be advantageous.
• A High risk work licence is advantageous.

• Located at the IRONMAN Melbourne Office.
• Travel is required as part of the role to events and other offices in Oceania, including but not limited to the IRONMAN Melbourne warehouse.