Hospitality E-Commerce Executive

Manages and improves the club's online hospitality offering and supports wider Sales Operations delivery. It sits within Venue & Hospitality – Sales Operations and works across ecommerce, ticketing, marketing and internal sales teams. The post-holder ensures accurate customer-facing content, pricing, packages and inventory, maintains website-to-CRM data flows, supports Ticketmaster administration and produces operational reporting.

• Maintain hospitality ecommerce updates, including fixtures, kick-off times, packages, pricing, availability, offers and inventory releases.
• Ensure online availability, inventory and Ticketmaster updates are accurate and aligned with internal sales and ticketing records.
• Provide Marketing with accurate hospitality product, pricing and package information for customer-facing updates.
• Check hospitality ecommerce pages before launches and matchdays to identify content, pricing, availability or booking issues.
• Review the online booking journey, flag friction points and support improvements that help conversion.
• Monitor website-to-CRM data flows and maintain accurate data capture and hand-offs.
• Produce daily and weekly Sales Operations reports covering performance, activity, trends and priorities.
• Support wider Sales Operations administration and matchday delivery when required.

• Experience in ecommerce, website content management, ticketing, hospitality, sales administration or a comparable operational environment.
• Strong attention to detail and a consistent approach to checking customer-facing information.
• Confidence managing online products, pricing, inventory and time-sensitive updates.
• Experience managing website data processes, CRM integrations or customer data flows, with an understanding of data quality and system dependencies.
• Strong analytical and reporting skills, with confidence maintaining daily and weekly Sales Operations reports, identifying trends and communicating clear, actionable insights.
• Clear written and verbal communication skills, with the ability to coordinate effectively across multiple teams.
• Commercial awareness and an understanding of how content accuracy and customer journey improvements can support conversion.
• Strong organisation and prioritisation skills, including the ability to manage competing deadlines around fixtures and product launches.
• A proactive, forward-thinking approach to identifying issues, resolving problems and recommending improvements.
• Commitment to embodying the club's BLUE behaviours (Brave, Lead, Unity, Edge) in work and interactions.
• Adherence to the club's policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• Commitment to acting as an ambassador for diversity, equality and inclusion, treating others fairly and reporting any acts of discrimination through appropriate channels.
• Commitment to creating a safe environment and protecting all young people and vulnerable adults in care or attending club premises, and reporting any concerns to the Safeguarding Lead.
• Requirement to report any misconduct or suspected misconduct to the HR Department.
• Successful applicants must complete a DBS Check prior to starting employment; other child protection screening may be required depending on the role.

• 35 hours per week, including matchdays, across any five from seven days a week