Event Planning Manager

Sits within the Membership and Customer Excellence (MCE) Division, which delivers world-class experiences and deepens engagement across all customer segments, overseeing the operations of clubhouses, racecourses and Off-Course Betting Branches while leading the Club's customer experience strategy across digital and physical touchpoints. The post-holder works with the team to ensure the smooth handover of confirmed events at assigned Clubhouses or Racecourses, managing logistics, coordination and execution with operation teams to deliver excellent service quality. The role also supports the events planning function and handles internal Club departmental events.

• Handle incoming calls and enquiries, prepare agreements for private box events, and review signed agreements and handover notes from the sales team to ensure all details are obtained at the sales stage.
• Act as Event Planner/Adviser, proactively following up with members and guests on all logistics including floor plans, menu confirmation, attendance and rundowns, providing professional recommendations where needed.
• Coordinate closely with service and operation teams — including chefs, banquet in charge, catering support, housekeeping, concierge and security — to ensure event details are promptly delivered for resource deployment.
• Prepare required administrative items such as signage, guest lists, place cards, guest badges and parking QR codes.
• Check the venue set-up at least one hour before the organiser's arrival to confirm it matches the event order, and meet and greet the organiser and managers on site, introducing the manager in charge and conducting briefings with all parties.
• Maintain service standards, monitor guest satisfaction and achieve set objectives.
• Follow up post-event with thank-you emails, check member and guest satisfaction and identify next event opportunities for the sales team to pursue.
• Conduct benchmark analysis and keep the team updated on marketing trends.
• Support the Club in maximising events business by cultivating member relationships and soliciting member referrals wherever possible.
• Handle internal Club departmental events and deal with members' service requests, preferences and complaints, recording them in the MCRM system.
• Prepare regular reports, including entering post-event revenue in Opera, monthly financial reports, forecast reports, wedding pace reports, VIP lists, flower orders and team performance.
• Perform any other related duties as and when assigned by the supervisor.

• A university degree or higher diploma in Hospitality Management from a leading hospitality institution.
• A minimum of 6 years of related event planning experience.
• At least 3 years in a supervisor or managerial position in a sizable and premium hospitality operation.
• Supervisory experience in the field of event management.
• Excellent people management practices with good communication skills.
• Computer literate, especially in MS PowerPoint, Excel and Word.
• Fluency in Cantonese and English.
• Strong knowledge of venue set-up, menus and programmes, with the ability to advise guests accordingly.

• Mandarin proficiency is an advantage.

• Competitive salary and benefits package.
• Dynamic working environment.
• Development opportunities.

The Club is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.