Specialist GBS Event Logistics

This role provides consultancy, booking, and operational support for internal customers across Europe, with a particular focus on Germany, in the area of Event Logistics (Brand Events). It supports the Event Logistics teams in Porto and Herzogenaurach, with a strong focus on global events for business units based at the headquarters in Germany. The role ensures compliance with policies and tax requirements, high-quality event data, customer satisfaction, and efficient processes.

• Execute Event Logistics processes in line with EMEA strategy, global standards, and policies.
• Provide consultancy and booking support to internal customers using the global event management tool (Cvent).
• Source, propose, and book group accommodation and related services based on customer needs, policy requirements, and cost considerations.
• Support payments, internal recharges, and Event Management Credit Card administration, and ensure accurate and complete event data is transferred to accounting and tax systems.
• Monitor compliance, review reports, identify deviations, and resolve or escalate more complex cases as required.
• Provide guidance on policies and procedures to travelers, arrangers, approvers, and other stakeholders, and partner with internal teams and external suppliers to deliver an effective, customer-focused Event Logistics service.
• Collect customer feedback and apply critical thinking and problem-solving to identify practical improvements, adapting to changing business needs and priorities while maintaining service quality and accuracy.
• Identify opportunities to simplify processes, improve ways of working, and contribute to global process improvements, sharing knowledge and expertise to support team capabilities and consistent ways of working.
• Support tenders, sourcing activities, supplier negotiations, and the preparation and administration of Event Logistics contracts through the global management tool in line with policies and business requirements.
• Ensure Event Logistics processes and systems reflect current policies, tax requirements, and global standards, and contribute to process improvements, standardisation, and simpler ways of working.
• Support Event Logistics projects and continuous improvement initiatives, collaborating with relevant internal and external stakeholders, and provide operational and administrative support to the EMEA Event Logistics team.
• Support internal knowledge development by sharing expertise, best practices, and learnings.

• Experience in Business Travel and/or Meetings & Events.
• Strong customer orientation and service mindset.
• Strong organizational and time management skills with the ability to manage different priorities.
• Good numerical and analytical skills, with a critical thinking and problem-solving mindset.
• Understanding of supplier negotiation and contract administration.
• Ability to build effective partnerships and collaborate across teams, functions, and cultures.
• Ability to adapt to changing priorities and work effectively in a fast-paced international environment.
• Proactive approach to simplifying processes and identifying new or improved ways of working.
• High attention to detail and ability to work independently and take ownership.
• Excellent English communication skills, both written and spoken.
• Proficiency in MS Office (Outlook, Word, Excel, and PowerPoint).
• 2 to 3 years of relevant professional experience in Business Travel, Meetings & Events, Business Administration, Accounting, or a related area.
• Experience in a multinational environment.

• German skills are an advantage.
• Experience with Cvent or a similar event management tool is an advantage.
• Experience within Global Business Services or a shared service environment is preferred.

The company believes that embedding diversity, equity, and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.