Event Manager, Cingularity

Cingularity seeks an Event Manager from a live event or broadcast-focused background. The Event Manager joins the team responsible for deploying live broadcast solutions across the entire project delivery life cycle. The role leads and manages a team of Event Engineers, overseeing event scheduling, travel, and operational processes.

• Lead, manage, and mentor a team of Event Engineers, promoting a culture of high performance, collaboration, continuous learning, and customer focus.
• Oversee the day-to-day running of the event team, including annual leave, sickness, recruitment, hiring, onboarding, and ongoing development across the full employee lifecycle.
• Develop and implement staffing models, training programmes, and performance management processes to ensure the event team has the necessary skills and resources.
• Manage the event schedule so team members are aware of their travel throughout the calendar year, and maintain accurate event schedules in Cingularity's asset system (Flex) to track event projects and equipment.
• Review and support documentation accompanying engineers' travel, manage team expenses in line with company policies, and ensure team members are aware of Crisis24 safe travel policies.
• Ensure team members complete training and develop their skills.
• Manage the schedule of Cingularity's mobile vehicle(s) to ensure vehicle maintenance can be completed where necessary.
• Continuously review, refine, and document event workflows, processes, and procedures to maximise efficiency, minimise errors, and enhance the customer experience.
• Develop and maintain comprehensive service documentation on all aspects of global travel and event deployment.
• Ensure the change management process for all event-related network and system modifications is followed.

• Minimum of 5 years of experience in a leadership role within a broadcast environment.
• Understanding of broadcast workflows, including video and audio encoding and transmission technologies.
• Demonstrable leadership skills, including strategic thinking, delegation, performance management, and the ability to inspire and motivate a team.
• Excellent incident management and problem-solving skills, with the ability to remain calm and focused under pressure.
• Exceptional communication, interpersonal, and customer service skills, including excellent written and oral communication.
• Proven record of providing exceptional customer experience.
• Strong analytical skills and the ability to use data to drive decision-making, with proven analytical and problem-solving skills.
• Experience with developing and implementing operational processes and documentation.
• Proficiency with Office 365 or G-Suite, particularly Excel or Google Sheets.
• Flexibility to work unsociable hours to support teams on live events.
• Excellent attention to detail and the ability to remain focused under pressure.
• Success at IMG is driven by four core competencies: business acumen, operational excellence, innovation mindset, and leadership and collaboration.

• Familiarity with Net Insight technology, particularly the MSR platform.
• Knowledge of baseband video (SD-SDI, HD-SDI, UHD), audio, video routers, and multiviewers.
• Knowledge of optical fibre-based technologies with experience of deployments.
• Understanding of MPEG encoding/decoding (AVC/HEVC) and JPEG2000/JPEG XS.
• Understanding of MAC OS, Microsoft Windows, and Office 365 with working knowledge of Excel or Google Sheets.
• Full Driving Licence.

• Permanent role based at Gunthorpe Street, London, with hybrid working considered where applicable.
• Monday to Friday, 9am-5pm.
• Supporting team members who spend 70% of the year travelling across many time zones.
• Ability to work unsociable and extended hours as required.
• Occasional attendance at IMG Studios, Stockley Park, Hayes, Uxbridge.
• Some travel may be necessary to support the team.

IMG is a leading global sports marketing agency specialising in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and event management. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company that owns UFC, WWE, and PBR.