Matchday Wellbeing Support Officer

Leeds United is recruiting caring, approachable, and proactive individuals to join its Matchday Safeguarding team as Matchday Wellbeing Support Officers. The role focuses on supporting the welfare and safeguarding of children, young people, adults at risk, and vulnerable supporters attending Leeds United home fixtures. Working as part of the wider Wellbeing team, the postholder helps create a safe, inclusive, and welcoming matchday environment for everyone who visits Elland Road.

• Attend all Leeds United home fixtures and provide welfare and safeguarding support where required.
• Take a proactive approach to safeguarding and promoting the welfare of children, young people, and adults at risk.
• Support matchday staff and volunteers in understanding their safeguarding responsibilities.
• Report and record safeguarding concerns and poor practice issues in line with Club policy.
• Use safeguarding systems, including MyConcern, to record reports and actions.
• Remain vigilant and observant throughout matchdays, responding appropriately to concerns.
• Work closely with other Wellbeing Support Officers and the Disability Liaison Officer to support vulnerable supporters.
• Attend safeguarding and welfare training as required.
• Maintain confidentiality and handle sensitive information appropriately.
• Promote equality, diversity, inclusion, and a positive supporter experience.

• Strong interpersonal and communication skills.
• A positive, approachable, and professional manner.
• Reliability, punctuality, and honesty.
• Ability to remain calm under pressure.
• Ability to work independently and use your own initiative.
• Flexibility and adaptability within a fast-moving environment.
• Strong organisational and multitasking abilities.
• Commitment to maintaining confidentiality and data protection standards.
• Experience working with children, young people, adults at risk, or vulnerable individuals.
• Experience within safeguarding, welfare, education, health, social care, community support, or customer-facing environments.
• Experience dealing with members of the public in busy environments.
• Experience supporting individuals who may require assistance or additional support.
• Experience working as part of a team in a fast-paced setting.

• FA Safeguarding Children Certificate.
• FA Welfare Officer Certificate.
• Experience using MyConcern or similar safeguarding systems.
• Previous safeguarding, welfare, or matchday experience.
• Experience working within football, sport, events, or stadium environments.

• Competitive salary package.

• Pension scheme.
• A range of exciting benefits and perks.