Operations Support Coordinators

Two Operations Support Coordinators are sought to provide day-to-day planning, administrative and coordination support to the warehouse operation, reporting to the Operations Support Supervisor. The role maintains accurate operational information, documentation and reporting, supports workload planning and communication between teams, and ensures actions are followed through in a timely and consistent manner. Working alongside the warehouse, shipping and other relevant teams, the post-holder helps to provide clear information, accurate records and effective coordination.

• Provide day-to-day administrative and coordination support to the warehouse operational teams to ensure a high level of service, quality and efficiency.
• Coordinate and maintain operational records, documentation, spreadsheets and reports, ensuring information is accurate and up to date.
• Update order status information to reflect real-time operational progress and communicate outstanding actions to the relevant teams.
• Support activities including stock and bin allocation, processing of returns and housekeeping of open items where required.
• Support the planning and coordination of operative workloads in line with operational priorities.
• Ensure required shipping and operational documentation is available and complete, including SSNs and ASN documentation where applicable.
• Coordinate timely communication between the warehouse, shipping and other relevant teams, escalating issues where necessary.
• Support the management of collections and deliveries, including driver coordination and associated paperwork.
• Maintain and update reporting tools, including Microsoft BI where applicable.
• Support inventory control activities by maintaining accurate records, monitoring stock information and highlighting shortages, discrepancies or other issues.
• Support the audit and purchasing of consumables and other goods required for warehouse operations, where assigned.
• Support site administration activities, including paperwork control, filing and archiving, and assist with the management and recording of temporary resource hours where required.
• Collaborate with warehouse employees and other staff to ensure business goals are met, and identify opportunities to improve administrative processes, consistency, data accuracy and communication.
• Undertake additional coordination and administrative duties within the Operations Support function as required.
• Adhere to all Health and Safety at Work obligations, use any equipment in accordance with instructions and training, and challenge non-compliance with Health and Safety, Quality and Hygiene guidelines.

• Experience in a comparable operations support or coordination role.
• High organisational capabilities, time management and the ability to work to deadlines.
• Strong Microsoft Office skills, including Excel, with the ability to manage and coordinate data effectively.
• Strong IT and systems awareness.
• Effective communication and interpersonal skills.
• Strong multitasking abilities and the ability to prioritise competing requirements.
• Reliable, trustworthy and able to work with a high level of accuracy.
• High attention to detail and a structured approach to administrative work.
• An understanding of how their own role, and the various roles of others, contributes to the success of the business.
• Knowledge of the warehouse environment and warehouse processes.
• Knowledge of Health and Safety.
• A 'can do' attitude to all tasks and challenges.
• High standards of behaviour and hygiene, and trust and respect for all.
• Commitment to customer service.
• Honest and open communication, with the ability to communicate effectively.

• Experience with SAP is desirable.

• Hours are 8:30am – 5:30pm Monday to Thursday and 8:00am – 5:00pm on Friday, with a one-hour lunch break.

• 4 days annual leave plus bank holidays.
• Birthday day off.
• 2 charity days a year.
• Bupa dental cover.
• Private medical insurance.
• 50% staff discount on all Vitabiotics products.
• Staff skills training.
• Health and wellbeing programme.
• Pension contributions.
• Sick pay support.
• Free onsite parking.
• Enhanced maternity or paternity leave.

Vitabiotics has pioneered advances in nutritional healthcare products for 55 years, and its range includes many of Britain's leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.