Clubs, Teams & Franchises
Fan Support Coordinator - Assessment Centre
Entry Level
Manchester, United Kingdom
in office
Part time
Job description
About the Role
The Fan Support Coordinator supports Manchester City's day-to-day fan operation, providing friendly and courteous sales and service across every available contact channel, at the club's stadia and for non-matchday events. The role sits within the Fan Support team, which combines helpful service, accurate fulfilment and practical problem-solving to make each supporter interaction clear, consistent and positive. The coordinator sells and fulfils sales and service products, resolves queries and manages issues through to an appropriate outcome while following ticket quality and validity procedures.
Key Responsibilities
- Provide friendly, courteous service to supporters across all available sales and service channels.
- Respond to enquiries and help supporters complete purchases and access the right information.
- Sell and fulfil sales and service products.
- Resolve queries and manage issues through to an appropriate outcome.
- Follow ticket quality and validity procedures and complete relevant checks.
- Reconcile fulfilment activity so that supporters receive a dependable service.
- Organise a varied workload, working independently and as part of a collaborative team.
- Build positive relationships with supporter groups.
- Contribute to service targets.
- Share practical ideas that can improve processes and the supporter experience.
Required Experience & Qualifications
- Experience in a customer sales and service environment, with a focus on helpful and accurate support.
- Clear and effective communication skills, with the ability to engage respectfully with people at all levels.
- Ability to organise tasks, manage changing priorities and deliver accurately to agreed deadlines.
- Comfortable following operational procedures, quality checks and reconciliation processes.
- Ability to resolve customer queries thoughtfully and recognise when an issue needs additional support.
- Availability to work matchdays, including evenings and weekends, in Manchester.
- Proof of eligibility to work in the UK.
- Subject to a DBS check upon commencing employment (basic, standard or enhanced depending on the job role and responsibilities).
Workplace
- Manchester-based, supporting matchdays and non-matchday events at the club's stadia.
- Full-time, part-time and casual opportunities are available.
The Application Process
Applications are submitted through the club's careers site and reviewed during an initial screening, with candidates contacted only if selected for interview. The club is hosting a Fan Support Coordinator Assessment Centre at the Etihad Stadium on Monday 30 November 2026, where candidates can demonstrate their customer service approach and be considered for the role, or roles, that best match their experience and plans.
- Submit an application through the club's careers site.
- Applications are screened and candidates whose skills and experience appear to meet the club's needs are selected.
- Selected candidates are contacted for interview.
- Candidates may be invited to a Fan Support Coordinator Assessment Centre at the Etihad Stadium.
- Reasonable adjustments or support are available on request throughout the process.
- The club works with a select group of agency partners and does not accept unsolicited applications.
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