Junior End User Support Engineer

Sportradar is seeking an End User Support Specialist to act as the local IT go-to person in its Warsaw office, ensuring a smooth transition and helping the team stay productive from day one. The role serves as the first line of IT support on-site, keeping the tools and systems of a long-established local tech hub reliable and running at peak performance. While working independently in Warsaw, the post-holder is an integral part of an international End User Support team, collaborating across borders to deliver high-quality support in a dynamic, tech-driven environment.

• Provide 1st and 2nd line support duties for local users, troubleshooting hardware, software, and network issues
• Own daily IT operations, including device setup, software installs, and access management
• Manage procurement, asset tracking, and liaise with global IT for escalations or strategic improvements
• Collaborate with distributed teams and developers to support critical systems and platforms
• Act as the friendly, reliable IT presence that keeps the Warsaw office running smoothly
• Create a good relationship with the local office management to ensure smooth operations and long-term success

• Hands-on experience in a similar role
• Knowledge of Microsoft tools (Windows 11, Office 365, Azure, Intune)
• Experience with asset management tools, JAMF, Teamviewer
• Experience with Microsoft antivirus solutions
• Multi-platform support (Windows/macOS/Linux)
• Knowledge of ITSM/ticketing systems such as ServiceNow or Jira
• Experience using AI
• Excellent troubleshooting and communication skills, fluent in English
• A positive, proactive attitude – stays calm under pressure and always aims to improve the user experience
• A self-starter who is comfortable owning a critical function in a new, high-impact environment
• Strong customer service skills to effectively support and communicate with users
• Ability to work collaboratively in a remote team environment, sharing knowledge and supporting colleagues
• Skilled in creating and maintaining documentation for processes and systems

• Office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together

• Work in international, self-organizing teams
• Use the latest technologies and modern working methods
• Dedicated time to learn new tools and actually apply them
• Multisport, private medical insurance, team events, and more
• Chillout room with PlayStation, table football, and interoffice dart tournaments
• English lessons with native speakers (if needed)
• A centrally located office in Warsaw, well connected by public transport

We're the world's leading sports technology company, at the intersection between sports, media, and betting.