End User & Technical Support Specialist (Maternity Leave Replacement)

The End User & Technical Support Specialist provides technical assistance to employees by troubleshooting hardware and software issues, managing support tickets, installing and configuring software, maintaining IT equipment and ensuring smooth system operations. As the first point of contact for technical issues, the role offers solutions and helps maintain a stable IT environment for the organisation. The position sits within the End User & Technical Support Department of Flutter's Southern Europe & Africa (SEA) region.

• Resolve trouble tickets efficiently via phone and chat in both Italian and English.
• Process IMAC requests using IT Service Management tools.
• Administer user accounts and manage licensing operations using the Microsoft 365 Suite for both on-premises and cloud environments.
• Configure and administer devices using Microsoft Endpoint Configuration Manager (MECM/SCCM) for Windows and Microsoft Intune for Windows (co-managed), macOS, Android and iOS operating systems.
• Implement deployment of operating systems, applications, configurations and policies across multiple devices.

• Minimum of 1 year of experience as a Help Desk or in a similar role.
• High school diploma or equivalent.
• Ability to provide remote support with a focus on high levels of service quality.
• Flexibility to work in rotating shifts and adapt to varying schedules.
• Ability to work in a team and availability for quick transfers.
• Proficiency in Italian and English is essential.

• Associate's degree or technical certification in a related field.
• Experience with device configuration and user administration through the Microsoft 365 Suite, MECM (SCCM) and Microsoft Intune.

• Work schedule: Monday to Friday, 08:00–20:00; Saturday, Sunday and holidays, 09:00–18:00, on a rotating shift basis. Most weekends are free every month.

• 1-year contract.
• Food allowance.
• Pension fund.
• Company-owned devices (laptop and business mobile phone).
• Flexible working hours and the possibility of smart-working, according to the company's internal policy.
• 24 extra hours of paid leave.
• Preferential treatment on products offered by Intesa Sanpaolo bank.
• Supplementary private health insurance and consultation with the company doctor.
• Flutter Sharesave Plan.
• An inclusive work environment and participation in all initiatives focused on Diversity & Inclusion.
• Psychological well-being support: online meditation courses, medical online service, and counselling service with certified psychologists and coaches.
• Continuous learning for soft and hard skills (e.g. Learn/Platform, training).

Flutter is the world's largest online sports betting and iGaming group, listed on the London and New York stock exchanges, and is home to the Southern Europe & Africa (SEA) region, featuring iconic brands such as Sisal and PokerStars. Flutter is an Equal Opportunity Employer; diversity and inclusion are fundamental values, and the company welcomes candidates regardless of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.