Technical Support Engineer (Football)

The Technical Support Engineer supports the day-to-day operation of end-user technology and IT services at Aston Villa Football Club, delivering reliable, high-quality IT support to the Club's football operations with a primary focus on the Academy and Women's team. Acting as a trusted technology partner to players, coaches and support staff, the role ensures that critical systems, devices and services remain available and effective in a fast-paced, high-performance environment. The post holder works collaboratively with the wider Technology team and provides additional support to the Men's First Team when required.

• Support the day-to-day operation of end-user technology and IT services, with a primary focus on the Academy and Women's team.
• Provide responsive technical support across Microsoft 365, end-user devices, collaboration tools, identity and access management, networking and workplace technology.
• Take ownership of incidents and service requests through to resolution.
• Support both Windows and Apple environments, maintaining secure, compliant and well-managed technology services.
• Act as a key point of contact for football staff, providing discreet and time-sensitive support during training, match preparation and day-to-day operations.
• Deliver an excellent user experience while ensuring critical systems, devices and services remain available and effective.
• Contribute to technology projects and service improvements.
• Share knowledge and maintain documentation within the Technology team.
• Collaborate with the wider Technology team and provide additional support to the Men's First Team when required.
• Travel between Club sites as required, working flexibly to cover matchdays, evenings and weekends when needed.

• Experience in a Service Desk, technical support or end-user technology environment.
• Customer-focused and proactive approach, with a passion for delivering excellent support and developing technical expertise.
• Good understanding of Microsoft 365, endpoint technologies, identity and access management, and common networking concepts.
• Good working knowledge of Microsoft 365, Entra ID, Active Directory, Windows devices, mobile technology and endpoint management platforms such as Microsoft Intune.
• Understanding of ITIL principles and IT Service Management processes.
• Knowledge of endpoint security, user access management and common networking technologies.
• Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical users.
• Ability to prioritise competing demands and work independently within a busy operational environment.
• Ability to work flexibly, as the role requires working matchdays, evenings and weekends as and when required.
• Full UK driving licence and the ability to travel between Club sites.

• Based primarily at Bodymoor Heath Training Ground, with travel between Club sites required.

• Staff benefits are provided, with further detail available in the Club's Staff Benefits booklet.