End User Support Technician

Provides daily IT support and resolves technical issues for Manila-based employees, serving as the first point of contact for technical support across the business. It maintains end-user workstations, software, accounts, network connectivity, printing infrastructure, and IT security controls. The position also manages tickets and day-to-day IT operations while collaborating with global IT and development teams to support international operations.

• Serve as the first point of contact for technical support across the business, providing daily IT support and resolving technical issues for Manila-based employees efficiently.
• Maintain and manage end-user workstations, including checking, analysing, troubleshooting, and resolving PC hardware and software problems.
• Deliver software and application support by installing and resetting operating systems, deploying applications, and configuring software across departments.
• Manage tickets in Jira and ServiceNow for the Manila office and global tasks, ensuring timely responses and resolution.
• Administer user accounts by creating, modifying, and removing Active Directory and RTS accounts and managing user access across instant messaging and business applications.
• Support network connectivity and office printing infrastructure.
• Set up, configure, and deploy workstations and devices for all departments.
• Support IT security requirements including password management, antivirus management, and endpoint protection.
• Manage day-to-day IT operations including asset inventory and management, procurement coordination, and Active Directory administration.
• Collaborate with global IT and development teams to support international operations and minimise business downtime by tracking, following through, and completely resolving reported issues.

• Experience working with Microsoft technologies including Windows 10, Office 365, Azure, and Intune.
• Experience using antivirus tools and IT asset management systems.
• Clear and professional communication skills.
• Ability to take ownership of issues and deliver consistent follow-up without requiring constant supervision.

• Based at 7th and 8th Floors of Axis Tower 1 in Northgate Cyberzone, Filinvest City, Alabang, Muntinlupa, Philippines.

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